Why do your clients leave? Its not what you think! 68% is PERCEIVED INDIFFERENCE - (they dont think you care about them) Studies show that the average person wont take action until theyve heard or seen your message at least 7 times. It is VITAL to your business to have a systematic way for keeping in touch. 95% of your customers will purchase from a competitor on an impulse even if you provide a great service. This just shows the importance of staying Top-Of-Mind with them. 66% of your business within the next 12 months should come from your sphere of influence. How are you staying in touch with them? The average company loses 52% of its customers every 5 years...Cost of replacing them can be 6-7 times more expensive. The #1 reason for leaving is that they forget about you, the #2 reason is that they feel you too their business for granted. 62% of your clients arent taking advantage of all of your products or services. For every month that you dont communicate with your client, you lost 10% of your influence....if 10 months go by without communication, youve lost 100% of your influence!
Posted on: Sat, 02 Aug 2014 23:16:50 +0000
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