XFINITY user lee brown has entered room analyst CHRISTIAN has entered room CHRISTIAN: Hello lee brown_, Thank you for contacting Comcast Live Chat Support. My name is CHRISTIAN. Please give me one moment to review your information. CHRISTIAN: Hi, you may call me,Christian. How are you doing today? I hope you havent waited long to be assisted and I hope youre having a great day. We are here for you 24/7. Learn more about the Comcast Customer Guarantee at comcast/corporate/Customers/CustomerGuarantee.html?fss=customerguarantee lee brown_: I just told you. CHRISTIAN: I understand that you want to verify if you need a wifi box. Do not worry. I will do my best to resolve your concern. CHRISTIAN: Let me reivew your account. lee brown_: Ty CHRISTIAN: May I have the complete address listed on file? CHRISTIAN: Youre welcome, Iee. lee brown_: 52955 Forestbrook ave. SOUTH BEND, in. lee brown_: 46637 CHRISTIAN: Thank you. CHRISTIAN: As I review the account. Your modem is not Wifi capable, it means to have a wifi connection you will be needing a router for that. Do you has another router? lee brown_: No. I tried usb to and it doesnt work. So..I need the box. lee brown_: You can turn WiFi off on laptops. CHRISTIAN: Yes you can turn off and on the wifi on your laptop. However your cable is not wifi capable. lee brown_: K. Could I be able to get rid of cable and keep internet and get WiFi. CHRISTIAN: But you dont have to worry I can replace your modem that wifi capable :) lee brown_: Okay. That would be great. CHRISTIAN: Do you want me to replace your modem with a new modem that can provide wifi? CHRISTIAN: Sure! CHRISTIAN: Can you give me 6-8mins while I replacing your modem? I will chat every 2 minutes lee brown_: Yes. When can I have it? And I wish this part would get serious.. lee brown_: When do I want it? Now..Pay for gas.. CHRISTIAN: Still working on it. CHRISTIAN: You will receive it on 15 or 17 of july. CHRISTIAN: Please hold on I am still wokrking for your new modem. lee brown_: Ok. I thought we were getting serious. Here for a minute but I guess that will work. CHRISTIAN: While I am working on your new modem can you please provide me the last 4 digit of the ssn listed on file? lee brown_: Will I be able to cancel my cable? lee brown_: CHRISTIAN: Yes for the cancellation of cable service.you need to call at 1-888-972-1261. we only has limited access for cancelling of service. lee brown_: My phone broke. lee brown_: Can I get WiFi box anyway CHRISTIAN: I am sorry to hear that your phone is broken, May I have the full name of the account holder? lee brown_: Donald Lee Brown 111 CHRISTIAN: Thank you. Can you verify the first name and the last name? thank you. lee brown_: Donald Brown CHRISTIAN: Thank you. CHRISTIAN: almost done for your new modem. lee brown_: Ty CHRISTIAN: Youre most welcome. CHRISTIAN: Perfect! I am done rfor your new modem that most updated and wifi cable :) CHRISTIAN: Here is your order number 1000985584542054 CHRISTIAN: You will receive your new modem on july 17. CHRISTIAN: Please return the pld modem to the nearest service center once you receive your new modem. CHRISTIAN: Hi Brown. CHRISTIAN: You have opened a window for Comcast Support and I dont want to miss an opportunity to support you. Are we still connected? lee brown_: Great. CHRISTIAN: I am happy that you will have your new modem. © 2014 Comcast | Privacy Policy
Posted on: Thu, 10 Jul 2014 23:16:34 +0000
Trending Topics
Recently Viewed Topics
© 2015