ZALORA Vietnam is looking for Customer Service Representative Intern Job Description: This job is to give quick support to both internal and external customers to ensure the high satisfaction when using ZALORA services. Customers will receive the assistance as well as get required information in a professional and timely manner that can help ZALORA establish strong rapport and trust with customers. Customer Service Professionally handle customer inquiries (phone, chat, email, Facebook, face to face) Proactively offer “WOW” service to customers Make up-sale, cross-sale efforts in in-bound calls and out-bound calls for tele-sales Resolve customers ‘complaints Ensure and provide quality service to both internal and external customers. Perform customer verifications Communicate and coordinate well with internal departments Follow up and completely solve customer queries within Service Level Agreement (SLA) Ensure to proactively offer customers “WOW” service, exceed customers’ expectation Ensure all assigned tasks are done within the SLA Product knowledge Achieve sales target Ensure having zero complaint from customer regarding customer service quality. System Use: OMS, BOB, Zendesk, Phone system, Email and other supported systems Keep all company and customer data confidential. Other systems provided by company (if any) Requirement: Follow company policies and department KPIs Required to be ready for work 5 minutes earlier for your shift Complete other tasks assigned by leader/manager on time at expected quality level. Team work - Participates and provides expertise as a member of the team. Take part in building a good culture for Team: helpful, honest, solidary Ensure no gossip for customers and colleagues Keep all proprietary information of company and provided accounts confidential. Participate required/advance training; ensure that skills and knowledge are met expectation and job requirement Customer service orientation. Strong communication skills (both in verbal and written Vietnamese/English) Good problem-solving skill -Problem analysis and problem-solving Friendliness, enthusiasm and competence Proficient in Word, Excel, Outlook, Internet and Power Point Adaptability. Hungry to learn and grow Team player - able to work well with team members in a high pressure Initiative; Can-do attitude; be able to change and make necessary changes. Stress tolerance Interpersonal skill Attention to detail and accuracy For further information, please contact us at: Zalora Vietnam Careers Phone : 3941 4224 extension 158 Mobile : 01234 167 290 Email : [email protected] Address : Copac Square Building, 2nd Floor 12 Ton Dan Street, District 4, Ho Chi Minh City Website : zalora.vn
Posted on: Wed, 24 Dec 2014 09:37:52 +0000
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