agency.governmentjobs/images/AgencyImages/pasadena.jpg CITY OF PASADENA Department of Human Resources 100 N. Garfield Ave., Rm S135, P. O. Box 7115 Pasadena, CA 91109-7215 (626) 744-4366 cityofpasadena.net/humanresources INVITES APPLICATIONS FOR THE POSITION OF: Operations Assistant (Transit) An Equal Opportunity Employer SALARY $20.49 - $26.44 Hourly $1,638.85 - $2,114.80 Biweekly $3,550.84 - $4,582.07 Monthly $42,610.05 - $54,984.80 Annually OPENING DATE: 03/06/14 CLOSING DATE: 03/20/14 THE POSITION The Transportation Department is seeking a customer service oriented Operations Assistant to join our dynamic team! The ideal candidate is customer focused, detail oriented and well versed in Microsoft Word, Excel and Outlook. The successful candidate will perform highly technical functions in a wide variety of department operations and will maintain frequent contact with the public. Responsibilities require the frequent use of professionalism, tact, and independent judgment; as well as knowledge of departmental and City activities including the Pasadena Area Rapid Transit System (ARTS) and the Pasadena Dial-A-Ride systems. ESSENTIAL FUNCTIONS The following list represents some of the essential functions of the position. Assignments may vary. For more detailed information, please refer to the job description. Provides daily customer service assistance on ARTS and Dial-A-Ride services, including answering phones, helping customers at the front counter, and handling questions, comments and requests for information related to the transportation programs. Supports the Dial-A-Ride program, including application review and processing, distribution of membership cards, and database management. Establishes and maintains a variety of recordkeeping systems; logs, calculates and monitors data for fixed route farebox; assists in managing ARTS ticket book sales; and assists with coordinating, monitoring, and maintaining accurate accounting of the Senior/Disabled TAP and EZ Pass program. Assists with activities and procedures related to reporting, contract administration and compliance, records maintenance, and procurement. Assists with compiling, analyzing, and interpreting data and prepares regular and ad hoc reports. Reviews and reconciles monthly reports from transit services contractor for accuracy. Assists with research, development, review and preparation of various complex transportation reports such as the National Transportation Database (NTD) annual report. Assists with coordinating administrative and reporting requirements as it pertains to vehicle acquisition/purchasing, DMV titling, assignment, installation of fuel reading devices, and inventory. Coordinates transit operations and related programs and functions. Assists in administering and monitoring interagency contracts and Memorandums of Understanding (MOUs) with the Los Angeles County Metropolitan Transportation Authority (Metro); assists in the administration of contracts with the County of Los Angeles, City of San Marino, Access Services, and other agencies to ensure regulatory and contract compliance. Provides administrative support to professional staff as assigned; prepares correspondence and other written materials; designs and prepares departmental forms. Represents the department in interdepartmental and community meetings as required. Assists with analysis of transit operations including compiling ridership, schedule changes, and on-time performance. Conducts field audits. Represents the Transit Division at community outreach events (e.g., Rideshare events, Pasadena City College Orientation Day, Earth and Arts Festival, etc.) providing information to the public on transportation services in the City of Pasadena; participates in providing direct marketing and outreach to various community groups, facilities and agencies. QUALIFICATION GUIDELINES Any combination of education and/or experience that has provided the knowledge, skills, and abilities necessary for acceptable job performance. Example combinations include: five years of increasingly responsible clerical and technical experience, three years of which involved performing independent and/or specialized work assignments. The following list represents some of the core competencies for this position; see the job description for more detailed information: Attention to Detail - The ability to ensure that output is fit for purpose and free from error. Communication Skills - The ability to present information clearly and in an organized manner. Critical Thinking Ability - The ability to think rigorously and broadly about challenges or problems and finding potential solutions. Customer Focus - Shows interest and understanding of the needs, expectations, and circumstances of internal and external customers. Feedback Giving Skills – The ability to offer useful and constructive feedback on performance that is accepted and acted upon. Organizing and Planning Skills - The ability to achieve goals through careful preparation and organization. Resourcefulness – The ability to systematically and comprehensively gather information that is needed to solve problems efficiently and effectively. Time Management Ability - The ability to prioritize tasks with respect to importance and deadlines; consistently meet deadlines. Written Communication Skills - Use correct vocabulary, grammar, sentence structure, spelling, and punctuation. Present information clearly and in an organized manner. Vary content, tone and style to suit the purpose and intended reader. VACANCIES There is currently one full-time position in the Transportation Department which may be filled as a result of this selection process. As a result of the selection process, an eligible list of candidates will be established which will be used to fill this vacancy and other similar vacancies that may occur in future. SPECIAL REQUIREMENTS Possession of or ability to obtain a Class C California driver’s license and satisfactory driving record. APPLICATIONS MAY BE OBTAINED AND FILED ONLINE AT: cityofpasadena.net/humanresources EXAM #14-088 JG Operations Assistant (Transit) Supplemental Questionnaire * 1. To further assist us with reviewing your qualifications, please answer the following questions. Please complete all sections of this form. Although resumes will be accepted and evaluated, this form must be completed if the application is to be considered valid. Please select yes to reflect that you have read and understand this statement. Checkbox Yes * 2. What best describes your years of experience providing exceptional customer service to internal and external customers by phone and/or in person? (Part time experience is pro-rated. i.e. two years of part time 20 hours a week experience is equivalent to one year of full time experience.) Checkbox No experience Checkbox Less than 1 year Checkbox Between 1 and 2 years Checkbox Between 2 and 3 years Checkbox Between 3 and 4 years Checkbox More than 4 years * 3. For each software listed below, check the box that indicates your level of proficiency. Microsoft Word: Checkbox No Proficiency: No knowledge or ability Checkbox Basic:This level of skills is sufficient to perform daily word processing tasks, such as, producing routine letters, memos, and informal reports. A person with this level of skills is able to use basic formatting, editing, printing functions, and understands the document page setup. Checkbox Intermediate: This level of skills is required in order to produce very large, complex formal documents that require a table of contents, footnotes, endnotes, bookmarks, and other special elements. Checkbox Expert: This level of skills is necessary in order to use and create a variety of templates, complex tables, merges; manage table data, sort and filter merges, and also perform basic work with existing Macros. A person with this level of skills is able to customize toolbars, import and insert graphs, embed Excel data, and elaborate reports. * 4. Microsoft Excel: Checkbox No Proficiency: Checkbox Basic: This level of skills is required to perform tasks and work with data in worksheets. A person with this level of skills is able to enter and correct data, modify a workbook, format a worksheet, and use printing functions. Checkbox Intermediate: This level of skills is required to work with multiple worksheets, filter data, use integrate functions, and manipulate databases. With this level of skills, a person understands the concepts of databases and is able to work with charts and to use the list management capabilities of Excel. Checkbox Advanced: This level of skills is required to use advanced techniques for analyzing and manipulating data in Excel. A person with this level of skills is able to automate some operations, manage Macro commands, and create MS Excel applications. * 5. Microsoft Outlook: Checkbox No Proficiency: No knowledge or ability Checkbox Basic: This level of skills is required to create, move and delete folders, A person with this level of skills is able create Outlook data files and create rules that help manage incoming messages. Checkbox Intermediate: This level of skills is required to use CTRL key shortcuts format; move and search for messages; manage email, tasks, and calendar features and create and use templates. Checkbox Advanced: This level of skills is necessary in order to customize the Outlook interface and profile; utilize Word elements in E-mails; utilize advanced e-mail, calendar, Notes and task commands; utilize RSS feeds and manage and protect Outlook data. * 6. In 200 words or less, please describe how your background and experience relates to the operations assistant (transportation) position. If applicable, please include your experience working in public transportation. * Required Question
Posted on: Wed, 12 Mar 2014 21:30:19 +0000
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