[bit.ly/1jkHwHE] More than 60 per cent of people who experienced - TopicsExpress

[bit.ly/1jkHwHE] More than 60 per cent of people who experienced bad customer service will not provide feedback but gripe about their unhappiness to others or take their business elsewhere. Dissatisfied customers either feel their feedback will not make a difference or do not know where to send it to. Results from the online survey which polled over 1000 Singaporean residents show that customer retention is just as important, if not more, than customer acquisition. What can companies do to keep their customers?

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