customer may not always right.. yes indeed... (depends on the - TopicsExpress

customer may not always right.. yes indeed... (depends on the situation) BUT one of the most important duties of any BUSINESS OWNER is to ensure that their customers are SATISFIED (no matter what is the status in life of our customer, still, they are the market) often times, this includes talking to a customers who, for whatever reason, are angry or upset. proper HANDLING of customers COMPLAIN or irate customer is one way on how to keep a good customer-owner relationship. APOLOGIZING or sympathizing with the customer doesnt necessarily mean admittance of mistake but expressing sympathy for their unpleasant customer experience might cool down the situation. even though i didnt get one (apologize/sympathy) from the management, its enough that the issue has finally come to their SENSES after NEGLECTING it several times (after posting it at LIPA CITY group and battling with the PRO CASA guys). Hopefully it would not happen again and they would improve (theres always a room for improvement eniwey) hindi pwedeng katwiran ung, hindi namin kayo kelangan, kami ang kelangan nyo wag masyado mataas casa, nasa mataas na kahoy na kayo enuf na un para tumaas kayo.. jejeje #caseclosed

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