doing my best Ben Jenkins today: call to TW to cancel - TopicsExpress

doing my best Ben Jenkins today: call to TW to cancel service...how can i help you today...and why...ok, let me transfer you to that department....20 minute hold, how can I help you today...ok and why do you want to cancel....ok, let me transfer you......3rd person after another 10 minutes...i cant seem to find you in our system...5 minutes later, ok Ive found you, now why do you want to cancel....ok, i understand you had new service put in already, ok, well i can offer you this rate & gift card to stay...i just told you i had new service put in, i dont want to stay, i just want to cancel, ok, i understand but i can offer you this price now and this gift card...smacks forehead...

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