email string with First am Henry, Thanks for bringing this to our attention. Ive copied in the proper party who can assist you with your claim. Thank you, Steven S. Critchfield Western States/Midwest Regional Sales Manager First American Home Buyers Protection 801-592-8100 Mobile scritchfield@firstam On Aug 9, 2014, at 11:56 AM, Henry Majoue via LinkedIn wrote: LinkedIn Henry Majoue Henry Majoue Speech Recognition and Digital Dictation Professional Dear Steven, I am hoping you can help us. Someone contacted my wife at your request and another HVAC contractor (Solaris - Santa Ana-714-751-8090) was sent to our house and reported back that the condensation line which was repaired incorrectly the first time was in fact mechanically done the correct way. (the wrong repair was done right) So we still have water pooling on the side of the house from the condensation from the Air conditioning, these pools of water are now forming slick mold on the side of the house. Someone could easily slip. No AC system in our neighborhood works this way. This is a botched repair. We had licensed contractor Benjamin Franklin out which educated us on how this repair should be made. We also called a few other contractors to get a consensus on these types of things. The wall should have been opened and the line that evacuates the the condensation to the sewer via the sink should have been repaired. This line (pipe) also connects to an overflow line in case there of overflow. Your contractor came out and said we could repair this problem by routing the pipe directly from the AC unit to the outside of the house. Previously it was routed into the wall where it went into the sink and the backup line went outside of the house. - see here a picture of how condensate lines should be routed -inspectapedia/aircond/1633s.jpg I would appreciate your soonest response to bring a close to this. We were contacted yesterday and told our claim was denied. Please help us with this... this is not the right way to treat a customer. I know as the owner of a small business for 20 years if I acted in any way like I have been treated I would have been out of business years ago. Sincerely, Henry Majoue On 07/31/14 3:09 PM, Steven S. Critchfield wrote: -------------------- Henry, I am sorry to hear of your experience. Please reply with your full property address so I can forward on to the proper party who can assist you. Thank you, Steven S. Critchfield Western States/Midwest Regional Sales Manager First American Home Buyers Protection 801-592-8100 Mobile scritchfield@firstam Reply to Henry You are receiving member message notifications emails. Unsubscribe This email was intended for Steven S. Critchfield (Western States/Midwest Regional Sales Manager at First American Home Buyers Protection). Learn why we included this. © 2014, LinkedIn Corporation. 2029 Stierlin Ct. Mountain View, CA 94043, USA Henry Majoue - Voice Automated CA Aug 9 to Joanne Kind regards, Henry Majoue Voice Automated Direct: 949-350-2745 Follow us on Twitter: @dragonmedical Henry Majoue - Voice Automated CA Aug 9 to Steve Thank you for your prompt reply... Majoue, Joanne Aug 9 to Henry You are awesome baby JOANNE MAJOUE BDD | Orange County d 949.260.8857 | m 949.929.5972 BIWORLDWIDE Australia | Canada | China | India | UK | US This e-mail message is being sent solely for use by the intended recipient(s) and may contain confidential information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by phone or reply by e-mail, delete the original message and destroy all copies. Thank you. Majoue, Joanne Aug 11 to Henry Have you heard anything. From: hmajoue@gmail [mailto:hmajoue@gmail] On Behalf Of Henry Majoue - Voice Automated CA Sent: Saturday, August 09, 2014 2:28 PM To: Majoue, Joanne Subject: Fwd: First American Home Warranty Claim Henry Majoue - Voice Automated CA Aug 11 to Joanne nothing yet Ireri Olguin Aug 11 to hjm Hello Mr. Majoue, Is there any way that you can send in the invoice or report the licensed tech you hired provided you so we can review? I cannot guarantee that we will cover, but we are always happy to review. Thank you, Ireri Olguin Sales Support Specialist cid:[email protected] First American Home Buyers Protection P.O. BOX 10180, Van Nuys, CA. 91410 Toll Free: 800-327-9292, Option 3, Ext 8301 Fax: 800-617-3882 Email: iolguin@firstam Web: firstam/homewarranty From: Steve Critchfield Sent: Saturday, August 09, 2014 1:38 PM To: Cc: Ireri Olguin Subject: Re: First American Home Warranty Claim Henry, Henry Majoue Aug 22 (5 days ago) to Joannes Henry Majoue VoiceAutomated Direct 949-350-2745 Toll free 800-597-6600 Begin forwarded message: From: Ireri Olguin Date: August 11, 2014 at 4:18:15 PM PDT To: Subject: RE: First American Home Warranty Claim Henry Majoue Aug 22 (5 days ago) to Joannes Henry Majoue VoiceAutomated Direct 949-350-2745 Toll free 800-597-6600 Begin forwarded message: From: Steve Critchfield Date: August 9, 2014 at 1:38:22 PM PDT To: Cc: Ireri Olguin Majoue, Joanne 10:18 AM (1 hour ago) to iolguin, hjm From: Henry Majoue [mailto:hmajoue@gmail] Sent: Friday, August 22, 2014 11:20 AM To: Majoue, Joanne Subject: Fwd: First American Home Warranty Claim Majoue, Joanne Attachments11:37 AM (29 minutes ago) to iolguin, hjm, scritchfield Ireri, I am hoping you can help us out. Please read string below (detailed explanation from my husband below). We contacted numerous people at First Am in addition to the vendors that you contract with and have gotten nowhere. Our AC condensation unit pipe system needed repair and it was incorrectly repaired by Marina HVAC. Water should never be directed outside a frequently used pathway. It is now building slim, which we can slip on. I am specifically worried that my 4 year old will slip and fall. We are asking that First Am stand behind their contractors/vendors and come back and repair this the way it should have been done in the first place(directed through the wall and to a proper drain). You can look up our claim information and history through our last name and address. Majoue, 8 Columbine, Trabuco Canyon, 92679 Thanks for your prompt response. If you aren’t the correct person, please tell me who can resolve this. This has been all consuming and both of us work and don’t have time to be full time researchers of how proper work should be completely. We are extremely dissatisfied with both First American and the vendors you “partner” with. Please advise. Joanne Majoue 949-929-5972 2 Attachments Preview attachment IMG_1227.jpg Image IMG_1227.jpg Preview attachment IMG_1226.jpg Image IMG_1226.jpg Majoue, Joanne 11:40 AM (26 minutes ago) to iolguin, hjm, scritchfield To further explain, they drilled a hole in our wall leading to the garage to insert the pipe. They should have gone through the existing drainage system in the wall that leads to the sink drainage. They asked us what we wanted and we thought that this drain was going be overflow and NOT the main water outlet for the condensation unit. Bad, bad, bad work. From: Majoue, Joanne Sent: Wednesday, August 27, 2014 11:37 AM To: iolguin@firstam Cc: hjm@voiceautomated; scritchfield@firstam Subject: RE: First American Home Warranty Claim Importance: High Ireri, I am hoping you can help us out. Please read string below (detailed explanation from my husband below). We contacted numerous people at First Am in addition to the vendors that you contract with and have gotten nowhere. Our AC condensation unit pipe system needed repair and it was incorrectly repaired by Marina HVAC. Water should never be directed outside a frequently used pathway. It is now building slim, which we can slip on. I am specifically worried that my 4 year old will slip and fall. We are asking that First Am stand behind their contractors/vendors and come back and repair this the way it should have been done in the first place(directed through the wall and to a proper drain). You can look up our claim information and history through our last name and address. Majoue, 8 Columbine, Trabuco Canyon, 92679 Thanks for your prompt response. If you aren’t the correct person, please tell me who can resolve this. This has been all consuming and both of us work and don’t have time to be full time researchers of how proper work should be completely. We are extremely dissatisfied with both First American and the vendors you “partner” with. Please advise. Joanne Majoue 949-929-5972 From: Steve Critchfield Steve Critchfield 11:50 AM (16 minutes ago) to Joanne, hjm I apologize as it sounds like you have not received resolution yet. I wish I could be of more assistance, but this is out of my region. I have forwarded on to Ireri’s manager as well and I am confident they will be able to provide some answers. Thank you, Steven S. Critchfield Western States/Midwest Regional Sales Manager cid:[email protected] “Celebrating 30 Years of Excellence” First American Home Buyers Protection Corporation 2411 W Rose Garden Lane, Ste 102, Phoenix, AZ 85027 Orders: 800-444-9030 Claims: 800-992-3400 Mobile: 801-592-8100 Email: scritchfield@firstam firstamrealestate From: Majoue, Joanne [mailto:Joanne.Majoue@biworldwide] Sent: Wednesday, August 27, 2014 11:40 AM To: Ireri Olguin Cc: hjm@voiceautomated; Steve Critchfield Majoue, Joanne 11:55 AM (10 minutes ago) to Steve, hjm Thanks. I sincerely appreciate it. From: Steve Critchfield [mailto:scritchfield@firstam] Sent: Wednesday, August 27, 2014 11:50 AM To: Majoue, Joanne Cc: hjm@voiceautomated Subject: RE: First American Home Warranty Claim I apologize as it sounds like you have not received resolution yet. I wish I could be of more assistance, but this is out of my region. I have forwarded on to Ireri’s manager as well and I am confident they will be able to provide some answers. Thank you, Steven S. Critchfield Western States/Midwest Regional Sales Manager
Posted on: Wed, 27 Aug 2014 19:07:54 +0000
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