😁hate to be a customer rep with Peoples Express Airlines today- ( flypex ) Im GOING IN!! If you have 3 minutes to spare -read my rant! LOL! Out to destroy that reputation!!!!✈️✈️✈️ Unfortunately I went against my better judgement and took a chance by booking my weekend trip to Florida with your discount airline. This is even after several coworkers warned me that your flight service is less than desired - that your airlines is too small to actually accommodate real people who work and have families and cant just miss flights and suffer because your jet inventory is so low! Well- here is the issue. I just happened to be checking my email late last night when I received a shocking, impersonal email from Peoples Express- From: PEOPLExpress ; To: ; Subject: FLIGHT CANCELLATION NOTICE Sent: Fri, Sep 26, 2014 1:51:34 AM *** FLIGHT CANCELLATION NOTICE *** Dear Customer, We regret to inform you that as a direct result of a ground service vehicle hitting and damaging one of our aircraft and the lack of available aircraft, your PEOPLExpress flight for tomorrow has been cancelled. We apologize that we are unable to provide alternative flight options for you and for any inconvenience that this flight cancellation may cause. We will be processing refunds for all ticketed passengers. Thank you for choosing PEOPLExpress. At 10 : 01 pm the night prior to departure!!! No phone call!? Not even an automated call with information !!?? No further accommodations!!!?? What!!?? So I call customer service - Janice was her name- Would love for anyone in management to listen to this customer service phone call.... The customer was NOT right in this call- no explanation- I was told - verbatim - that booking with airlines is a gamble!!! She said the same thing could happen to Delta or American Airlines and she is correct! why, yes! Yes it could - accidents happen all of the time - the DIFFERENCE IS ACCOUNTABILITY AND RECTIFYING THE SITUATION! Any real airline would apologize and rebook me on another flight to get me to my destination - EVEN IF ON ANOTHER CARRIER!!!!Instead I get the IM SORRY - WHAT DO YOU WANT ME TO DO!? Attitude - therefore - I ask to speak to a manager - to be told NO! and a smart tone of no management is available at 10:19pm in a call center !!! No one to speak with for assistance! Then Janice refused to give me any other information - including her operator number or any other means of identifying her! Only that she was in Virginia- and when I can call back inconveniently during YOUR COMPANYS BUSINESS HOURS for any further assistance. And oh yeah - I can email at any time any issues of customer complaints! So - lets discuss the refund now! 7-10 business days - I am a hard working nurse, single mother of 2 children who has saved up money and vacation time to take a well earned and planned in advance weekend retreat to the Sunshine state! I do not have the advance notice , nor the money ( after all I booked in advance and your company has my travel money ) I need to book an affordable ticket to my non-refundable resort in Orlando! Having a customer wait 7-10 days for a credit refund may go over as standard practice at the shopping mall - where- you may have returned something and you understand you may have to wait for your funds to appear in your account! You purchased a tangible object and by your own choice you returned it! I purchased airline tickets from your airline and now I have no flight, no refund, and AN ENTIRE INTERNET WORLD TO TELL MY STORY TO! After investing in a larger fleet, you might want to spend a little more money from your budget on customer service training and changing horrible company policies to actually attract clientele and become a reputable airlines- but as for now ? Absolutely unbelievable service from the worst carrier on the planet! Please, please feel free to contact me regarding this email : My contact info :
Posted on: Fri, 26 Sep 2014 16:13:46 +0000
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