https://gswater.silkroad/epostings/ Customer Service Representative I Tracking Code 30.14 Job Description At Golden State Water Company, it has been all about water for more than 80 years. Our team of professionals delivers reliable, quality water and great service to customers in 75 communities across California. Summary The Customer Service Representative I is an entry-level position requiring immediate supervision. Performance is measured based on the following competencies: accountability, customer focus, teamwork, problem solving and time management. Essential Duties and Responsibilities · Access and research customer data base efficiently. · Addresses customer’s concerns with 1st call resolution as the goal. · Works cooperatively with diverse work force to achieve departmental and company business goals. · Demonstrates ability to use positive phrasing and voice intonation when interacting with customers. · Will perform offline tasks and customer research as necessary. · Performs other duties as assigned The above job description is not intended to be, nor should it be construed as, exhaustive of all responsibilities, skills or competencies associated with this job. Required Skills Minimum Qualifications · High school diploma or equivalent. · Ability to navigate PC applications such as Windows, Word Processing, Spreadsheets and Internet with intermediate level of efficiency. · Possess good written and verbal communication skills. · Basic math skills · Bilingual skills may be required · Previous Customer Service experience preferred. · May require varied shift assignments due to 24 hour operation of the Customer Service Center. NOTE: Reasonable accommodations will be made to enable individuals with special needs to perform the essential functions. Physical demands include but are not limited to standing, climbing, walking, lifting, bending, pulling and/or pushing, grasping, reaching, stooping and crouching, sitting, typing, walking, reading, writing, color determination, speaking and listening and using a headset for extended periods of time. Qualities of a Successful CSA Customer Service Representative I · Trustworthy; strong personal integrity · Demonstrates strong level of accountability and ownership · Strong verbal communication skills · Collaborative/Team oriented · Exhibits professionalism with internal and external customers · Customer service-oriented · High degree of initiative; self-starter Compensation: We offer a highly competitive compensation package including base salary, a Defined Contribution Retirement Plan 401(k) with a generous company match; medical, dental and vision insurance paid holidays, vacation and Company paid life insurance. Job Location Anaheim, California, United States Position Type Full-Time/Regular
Posted on: Sat, 04 Oct 2014 02:56:21 +0000
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