huH Thanks Charter.... You have been connected to Jessica K. Jessica K: Thanks for giving me the opportunity to help you today! My name is Jessica K and Ill be taking care of you. How can I help? Paul VanWagoner: Hi Jessica. Charter service has been out in the 49783 zip code Paul VanWagoner: when will it be back? Jessica K: You have reached the Sales Department, is it all services? Paul VanWagoner: Yes Maam Jessica K: I can get you to our Support chat to see what they can tell you Paul VanWagoner: Thank you Jessica K has left the session. Please wait while we transfer you... All agents are currently busy. Please stand by. An agent will be with you in a moment. Thank you for your patience. You have been connected to Julius. Julius: Thank you for contacting Charter Communications. My name is Julius. At the end of this chat, you will be given the opportunity to provide feedback on my performance. How may I assist you? Paul VanWagoner: Hi Julius Charter Service has been out at 49783 for quite some time now. Can you tell me when it will be back, or why its out? Julius: I apologize for any inconvenience this has caused. Upon checking, there is currently an outage affecting the services in your area. We are acknowledging this outage. Currently we do not have an estimated time of repair; however, our technicians are working to resolve the issue as quickly as possible. We appreciate your patience while we work to resolve this. Julius: We can immediately give you an update by giving you a call once the outage clears. Is the phone number, 906-440-####, the best number to call you for this notification? Paul VanWagoner: Sure that will work.... Do you know what has caused this issue? Julius: Upon checking, the only information that our technician provided is that we are having updates regarding with our headend in your area and dont worry, this is already a known and reported issue for our services, Mr. VanWagoner. Julius: Thank you very much for confirming your contact number. Please expect a call from our technician to give you an update regarding this outage in your area. Paul VanWagoner: thank you
Posted on: Sun, 30 Mar 2014 14:17:46 +0000
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