iVantage Group - Troy, MI 48084 Send in your updated profiles to psandhal@theivantagegroup / call - 810-991-4478 Position – HelpDesk Specialist (Windows 7) Location – Troy, MI Duration – 10 Months Job Responsibility: Respond to client’s technical needs in an efficient, timely, and professional manner via the phone or email. Support applications in a wide variety of computer environments. Thoroughly support end users on integrated systems. Review trouble tickets, before being referred, to make a determination as to each issue’s need for 3rd party assistance. Provide technical feedback and recommendations to development staff to enhance products. Maintains current technical expertise in the rapidly changing technology of computers, applications, and communications and utilizes state-of-the-art techniques when implementing computing and automated solutions. Investigates, evaluates and recommends state-of-the-art technology as it relates to the automation and computing in the attainment of business goals and objectives. Provides consulting support in regard to automation, communications, security, computing projects and training programs. Recognizes and identifies potential areas where existing policies and procedures require change, or where new ones need to be developed. Fulfills Information Technology departmental requirements in terms of providing work coverage and administrative notification during periods of personal absence. Performs all responsibilities within the guidelines and Information Technology policies and directives at or above the organizations performance and evaluation standards. Authority: Work with clients to resolve technical solutions quickly while ensuring a high degree of responsiveness to the client. Assist in resolving customer product issues and consult with customer service issues. Serve as a client advocate when working to resolve technical issues with other internal departments. Advise other business units on issues relating to the successful support of business critical applications. Advise business units on issues relating to automation and computing systems/technology. Adhere to established product, direction, and platform standards. Identify potential problems before they occur and implement solutions. Participate in the development and implementation of processes that improve efficiency and enhance products. Position Requirements: BS or BA degree in computer science, or equivalent work experience recommended 1-3 years of technical support experience preferably in a senior helpdesk or technical support / customer service role. Ability to communicate well both orally and in writing. Exceptional problem solving skills. Strong understanding of MS Windows 7 operating system. Experience with Microsoft Office, Project and Visio in a support role. Preferred Skills: Knowledge of residential/commercial mortgage lending, marketing, funding, closing systems and procedures. Knowledge of personal and business financial service systems and procedures. Proven leadership skills. Familiarity with Novell, Citrix, SQL Databases and Networking Technologies. Experience with MAC OSX, iPad iOS and Safari. Familiarity with Blackberry, Android, iPhone and Windows Mobile devices. ITIL, HDI and Microsoft Certifications. Experience with BMC Remedy ITSMS. Experience with Windows 7 conversion. iVantage Group 7927 Nemco Way Suite 235 Brighton, MI 48116 Phone: 810225.8520 Fax: 810225.8560 Web: theivantagegroup
Posted on: Tue, 27 Aug 2013 14:00:26 +0000
Trending Topics
Recently Viewed Topics
© 2015