keiser-education REGULATORY SPECIALIST III MyFlorida - Tallahassee, FL Job Number 170313893 SAVE SHARE Job Description ~~~~~~2110007 Agency Name: Business and Professional Regulation Description: Working Title: REGULATORY SPECIALIST III Broadband/Class Code: 13-1041-03 Position Number: ~~~2433 Annual Salary Range: $30,988.62 Non-negotiable Announcement Type: Internal Agency City: TALLAHASSEE Facility: Pay Grade/ Pay Band: BB007 Closing Date: 7/6/2014 The State Personnel System is an E-Verify employer. For more information click on our E-Verify website. REGULATORY SPECIALIST III POSITION #79000794 Hiring Salary: $30,988.62 annually (non-negotiable) The Department of Business and Professional Regulation is the agency charged with licensing and regulating businesses and professionals in the State of Florida, such as cosmetologists, veterinarians, real estate agents and pari-mutuel wagering facilities. Our mission is to license efficiently, regulate fairly, and we strive to meet this goal in our day-to-day operation. The Division of Service Operations manages the Central Intake and Licensure Unit, the one-stop shop for intake of applications and payments. The Division also oversees the Customer Contact Center, which handles all initial interaction conducted via telephone and email. This position works within the Customer Contact Center as a Regulatory Specialist III (RSIII). The RSIII responds to customer inquiries by providing general licensing status information and requirements for DBPR regulated professions and businesses. Specific duties include: Provides written responses to incoming emails to the Customer Contact Center in a courteous and professional manner, assesses customer’s inquiry and provides accurate responses in accordance with department’s policies and procedures as well as Florida Statutes and Rules. Responds to email requests regarding all DBPR licensing matters or requirements, continuing education requirements, requests for public records and other information Escalates issues needing action for resolution and/or at customer requests by the use of available CCC resource for further and detailed research and resolution. Reviews information in VersaReg, Onbase, DBPR’s intranet site and/or internet site as well as statutory laws and rules to provide responses to customer inquiries. Updates CRM with accurate and current information, updating records with information pertinent to each e-mailer/caller including name, e-mail address and other pertinent information regarding customer’s inquiry and the resolution offered. When a need arises at the Customer Contact Center, answers incoming calls to the Customer Contact Center in a courteous and professional manner, assesses customer’s inquiry and provides accurate responses in accordance with department’s policies and procedures as well as Florida Statutes and Rules. Position Qualifications: At least one year of Customer Service experience, preferably in handling written correspondence. Preference will be given to those applicants that are bilingual, preferably in Spanish. Position Notes: This is primarily an email agent position answering email inquiries primarily related to DBPR regulated professions and businesses. The advertisement may be used to fill current and future vacancies. Selected candidates will be given a permanent work schedule based on operational needs which may be as early as 8:00 a.m. or as late as 6:00 p.m. This position requires a security background check. Note: You may be required to provide your Social Security Number (SSN) and date of birth in order to conduct this background check. Applicants are required to apply through the People First system by the closing date, by either applying online or faxing a completed application to the People First Service Center to ~~~. All required documentation must be received by the closing date of the advertisement. If you have any questions regarding your application, you may call ~~~. **All responses provided to the qualifying questions for this vacancy advertisement must be verifiable on your State of Florida Employment Application. ** Once an applicant has been selected for a position with the department, a conditional job offer may be made to the candidate. After accepting the conditional offer, the candidate may be required to submit to pre-employment drug testing. The results of the drug test may be used as a basis for an employment decision. Applicant Note: If you are the selected candidate for this position and hold a current license through the Florida Department of Business and Professional Regulation, you may be required to place your license in an inactive status. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (~~~). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. Pursuant to Chapter 295, Florida Statutes, applicants eligible for Veterans’ Preference will receive preference in employment and are encouraged to apply. However, applicants claiming Veterans Preference must attach supporting documentation with each application submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any others documentation as required by Rule 55A-7, Florida Administrative Code. All documentation is due by the closing date of the vacancy announcement. For information on the supporting documentation required, clickhere. Applicants may also fax their supporting documentation to People First at ~~~.
Posted on: Tue, 08 Jul 2014 01:08:26 +0000