openings for wipro ..i am not copying from any job portals .. we have direct access with hr team ..... we got openings for WIPRO >>>>> 1. Tracker to Be shared Daily at 5PM . Make Sure You mention the Location Correctly as we would be tracking this Across India. 2. Communication Rating should be 4 out Of 5. Do not share profiles With Poor Communication Skills. 3. Pls Adhere to Hiring Guidelines. Do Not Deviate. 4. Do Not Schedule any Fresher’s. Make sure the candidates should be from IT Background ONLY. 5. Look for candidates from Jetking/CDAC who are looking for Job . 6. Mentioned Below are the Location leads . You may sync with them for better clarity . 7. JD mentioned Below. Pls share candidates In Line with the JD. 8. 1 SPOC from Your Team to be Physically Present at the Venue Below. Pls confirm their names along with Region by Today EOD. They will facilitate the Drive. 9. Need Confirmation from You as to which Regions you will deliver. Skill Job Description (***Certifcation is not a criteria in any of the skill wise guidelines mentioned below***) DESKTOP L1 Give permanent Fix to the Desktop, Printer problems, basic LAN issues Remote Call Closure within Norms Follow-up the Checklist(s) Load/reload standard build operating system & configurations, aware of Installation & troubleshooting of critical applications & their usage guidelines, Root Cause Analysis for repeat calls. All the Desktop (Including standalone PCs ) shall be updated with the Latest Antivirus pattern. Raise timely alert and take immediate action to mitigate any virus outbreak Data submission for Daily, Weekly & Monthly summary report For AMC case follow up with Wipro spare cordinator for call closure, With Supervisor approval provide Standby solution to the user. Call logging & follow-up action with the principal Vendors (IBM & Dell) for warranty related incidents keeping helpdesk informed Troubleshoot and resolve incidents (Hardware and Software) related to desktop and associated peripherals Troubleshoot Network connectivity (LAN) issues Escalate the problem to the Technical Specialist & to Regional / National Team Lead(s) if not resolved Installation of desktop and hardware like CD-ROM, soundcards, etc Operating Systems (OS) installation / re-installation, upgrades and patches for desktops Software installations such as MS-Office, Acrobat Reader, mail client etc Awareness & acceptence for Best Practise roll out. Desktop Installation, Movement, Assign & Change Installation of anti-virus on desktops and remove Virus Configuration of Print devices (network and local) on desktops Desktop Configuration - Network, mail client, internet etc Co-ordinate with vendors for support DESKTOP L2 The Desktop support Engineers shall provide assistance to the IT users The Engineers will be deployed full-time as per the project timings as required. Responsible for providing IT assistance to include application support, hardware and software installation and troubleshooting Adhering to resolution time Troubleshoot problems with Laptop Hardware, Application, printer and OS Configuration of devices attached to laptops. Skills to provide Remote support on Phone or through tool Management of user accounts and access controls to client data Should handle installation and configuration of Antivirus Software on all the Desktops and Updations of Anti-Virus patches. support, administration and management of Windows NT/2000/XP workstations and/or servers Configuring Microsoft Outlook / Outlook Express Perform system software and hardware maintenance, evaluate, test and integrate upgrades to operating systems, support software and applications Response & closure of calls within committed norms Reducing repetitive calls Backup & Restoration HELPDESK COORDINATOR The Helpdesk Coordinator will act as the single point of contact to the customer/users for all IT related requirements Responsible for attending all incidents, service requests landing at the Service Desk via the E-Helpline Tool, Mail & Telephone. Responsible for understanding the various categories of calls for e.g. issues on Desktops, Laptops and Domains. The responsibilities of the Helpdesk Coordinator will be to Log all the calls, assign it to engineers, track it till closure, and update the user Responsible for allocating proper call categories for the incidents and Service Requests Adherence to response time is the key responsibility of SD Responsible for proper knowledge of Prioritization Matrix so as to classify the incidents and service requests as per the Severity Responsible to track engineers availability to assign incidents without violation of the SLA. Responsible to monitor the Incident status to respond, resolution as per SLA Responsible to ensure proper activity details are updated in tool by all engineers Responsible to inform Site Incharge, Program Manager in case Incident is violated or going to violate the SLA Responsible to update Escalation Matrix & E-Helpline tool for any changes immediately. Responsible to generate Pending Incident report before defined service desk closure time. Responsible to meet Site Incharge & schedule to discuss pending incident report once in a week. Responsible to prepare the MOM and coordinate to close the actions by respective team member Logging calls with the vendors and ensuring that the calls are resolved within the SLA signed with the vendor. Call Escalation as per defined escalation matrix Update customer on engineer’s expected arrival time. Update customer on any delays to resolution of an Incident WINDOWS 2K L1 First level administration of Windows Servers including the daily checklists Configuring the Print servers and resolving printing problems of the users Taking data backup. Diagnosing and rectifying any virus problems that can be fixed by the anti-virus tool.( tool to be provided by customer) Disgnosing the server problems like system ‘hang’, hard disk crash, etc Installation of OS patches as and when provided by Customer/ vendor. Escalating unresolved problems to the technical support center / vendor for ensuring resolution Coordinate the first level escalations with Vendors/service providers NETWORK L1 Continuous monitoring of link events First level diagnosis and troubleshooting of all network breakdown calls Should be responsible to produce utilization and network health reports periodically Should prepare/maintain cabling diagrams, patch panel diagrams. Ensure necessary preventive maintenance are taken for all active devices Should update regularly inventory and documentation to capture the network changes Should ensure proper back up of all active elements Monitoring lease lines and backup links Proper escalations as per defined matrix for all calls Escalate call to L2 Team for invoking backup and further diagnosis One point coordination till call closure. Generate periodic reports as per prescribed formats Vendor interaction and cordination THD Basic knowledge of Hardware & Networking. daily activity involves Network monitoring, MIS & Reporting, Place and chase of tickets. To provide Telephonic & remotely support Responsible for IMAC management. consultants please do not copy the requirement ..
Posted on: Sat, 26 Jul 2014 13:16:08 +0000
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