or monsters to actually disappear. Check your habitats, your hatchery and your storage. If an error occurs and you think you have lost units, they will be automatically sent to your storage. Also we would like to ask you to remain calm and polite since the members of the Support Team are trying to solve hundreds of issues per day. If players are being rude and offensive to us we preserve our right to not respond to their requests. Did this answer your question? Yes / No Game Loading problems My game isn’t displaying properly Go top If you’re experiencing display issues with Monster Legends try clearing your browser’s cache and cookies. If that doesn’t work then it could be a browser issue. We recommend trying different browsers – Internet Explorer, Safari, Firefox, Chrome, Opera, to name a few – to find out which works best with your setup. Also we would like to ask you to remain calm and polite since the members of the Support Team are trying to solve hundreds of issues per day. If players are being rude and offensive to us we preserve our right to not respond to their requests. Did this answer your question? Yes / No Why do I keep losing my connection? Go top Because so many people are playing Monster Legends! We have had reports that increased number of players have caused issues like slowdowns or connection errors. We take this extremely seriously and we are constantly working to enhance our service and improve your gaming experience. If you’re having a problem try reconnecting again after a few minutes. And thanks for your patience! Also we would like to ask you to remain calm and polite since the members of the Support Team are trying to solve hundreds of issues per day. If players are being rude and offensive to us we preserve our right to not respond to their requests. Did this answer your question? Yes / No The whole game is not loading Go top “Right now we are experiencing some database problems! Please come back in a few minutes! Sorry for the inconvenience!” If you see this message it means the game is offline while we do some essential maintenance! Also we would like to ask you to remain calm and polite since the members of the Support Team are trying to solve hundreds of issues per day. If players are being rude and offensive to us we preserve our right to not respond to their requests. Did this answer your question? Yes / No A single feature in my game is not loading Go top If just one of the ingame features is not loading (PvP, tournaments, quests, etc) and not the whole game, try clearing your browser’s cache and cookies. If that doesn’t work then it could be a browser issue. We recommend trying different browsers – Internet Explorer, Safari, Firefox, Chrome, Opera, to name a few – to find out which works best with your setup. Also we would like to ask you to remain calm and polite since the members of the Support Team are trying to solve hundreds of issues per day. If players are being rude and offensive to us we preserve our right to not respond to their requests. Did this answer your question? Yes / No Minimum technical requirement to play Monster Legends Go top Browser Version Windows - Google Chrome v.23 or higher - Mozilla Firefox v.15 or higher MAC - Google Chrome v.21 or higher - Mozilla Firefox v.15 or higher - Safari v.4 or higher To check your current browser version or to upgrade: 1. Open your browser 2. Click on the name of your browser from the top tool bar 3. Select About Flash Version - Adobe Flash Player v.10.2 and up Java Version - JAVA SE 6 and up Internet Connection - DSL (speeds ranging from 128 Kbps to 8 Mbps) - Cable (speeds ranging from 512 Kbps to 20 Mbps) - Wireless Internet (speeds vary depending on the network) - T-1 Lines (speeds ranging up to 1.544 Mbps) Also we would like to ask you to remain calm and polite since the members of the Support Team are trying to solve hundreds of issues per day. If players are being rude and offensive to us we preserve our right to not respond to their requests. Did this answer your question? Yes / No Additional information How do I clear cache and cookies? Go top It depends which browser your using. This comprehensive guide from Google should point you in the right direction. Did this answer your question? Yes / No How do I take screenshots? Go top In Windows: 1. Press the “Print Screen” button. 2. Open Microsoft Paint. To do this, click Start > All Programs > Accessories > Paint. 3. Click inside the white part of the screen. 4. Go to the Edit menu and select Paste. 5. Click File > Save As. 6. In the box that pops up, change the “Save As” type to JPG. 7. After typing in a filename for your screenshot, choose a location on your hard drive to save to, for example the Desktop, and then click “Save.” In Mac OS X: 1. Simultaneously hold down the Command (Apple) – Shift – 4 keys. 2. Press the spacebar. 3. Click on the open window that you want to a screenshot of. The screenshot should appear as a file on the desktop, labeled “Picture 1.” In Mac OS X 10.6 and above the file will be called “Screen shot [date] at [time].” Also we would like to ask you to remain calm and polite since the members of the Support Team are trying to solve hundreds of issues per day. If players are being rude and offensive to us we preserve our right to not respond to their requests. Did this answer your question? Yes / No How do I upgrade my Flash Player? Go top You can upgrade your Flash Player here get.adobe/flashplayer/ Did this answer your question? Yes / No How do I find my Facebook ID? Go top When you’re playing Monster Legends look below the game window and you’ll find your Facebook ID number, which is automatically generated by our system. If you can’t find it you can also send us your Facebook profile URL. Did this answer your question? Yes / No I used the Earn Gems option, complete the surveys and didn’t get gems! Go top We’re not responsible for the offers and surveys for free gems. Facebook manages the entire process. They provide the surveys and offers and keep a direct contact with the provider. You should contact Facebook here: facebook/help?page=837 Or click on Earn Gems. When the window pops out, click on the Help button on the upper right part. Also we would like to ask you to remain calm and polite since the members of the Support Team are trying to solve hundreds of issues per day. If players are being rude and offensive to us we preserve our right to not respond to their requests. Did this answer your question? Yes / No You have proves that another player is using cheats? Go top If you are sure and have proves that another player is hacking or using any type of cheats you can report him/her here. When reporting give us the following information: 1. Facebook ID or a link to the Facebook profile of the person you believe is cheating. 2. Indicate why do you think he/she is using hacks. If possible send us proves. Please keep in mind that if you send several false hacker reports this will have consequences in the support service provided to you in the future. Be fair when reporting. Also we would like to ask you to remain calm and polite since the members of the Support Team are trying to solve hundreds of issues per day. If players are being rude and offensive to us we preserve our right to not respond to their requests. Did this answer your question? Yes / No Still have a question? I haven’t found the answer I was looking for! Go top If you’ve read through the FAQ and still not found the answer you’re looking for, please use the form below to get in touch. It’s important that you fill in your correct Facebook ID. That way we can help you as efficiently as possible. Please give us a clear and detailed description of your issue. It helps us to help you. One more thing! We care about providing excellent customer support, and we aim to read and respond to all your queries. Sometimes you may not get an answer right away – if it’s the weekend or a holiday – but you will get an answer. So there’s no need to send a question more than once, as it just slows things down. Thanks! Also we would like to ask you to remain calm and polite since the members of the Support Team are trying to solve hundreds of issues per day. If players are being rude and offensive to us we preserve our right to not respond to their requests. También quisiéramos pedirte que, por favor, mantengas la calma y seas educado, pues los miembros del equipo de Soporte están intentando resolver centenares de casos cada día. Si los jugadores se comportan de forma irrespetuosa y ofensiva, nos reservamos el derecho a nor responder sus peticiones. Did this answer your question? Yes / No other game support? Select your game and platform for dedicated support. First, select the game you need support for: Next, select the platform you play on: Copyright © 2008-2012 Social Point S.L. All Rights Reserved. Privacy Policy Terms of service
Posted on: Tue, 18 Mar 2014 08:21:03 +0000
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