the words of letters, notes and notices and many other modes had been upgraded to e mails now a days…… do you know how you sound in emails?........ without the benefit of being able to hear people’s vocal inflections or see their faces, it can be challenging to interpret how the person on the other end of an email is feeling….. emoticons and exclamation points can only take you so far (especially in a business email), and in fact, sometimes formal business language can start to sound, well, negative without context…….. how can you ensure you get your message across without seeming negative?.... overall, the word choices you make add up to the tone of your communications and……. when you consistently choose negative words and phrases, your emails will sound terse, condescending, or angry……… negativity is never good and always sends out negative vibes….. even if you feel negative about a situation, you can still make an effort to turn your emails into more positive messages which usually get better responses….. words like…. cannot, damage, do not, error, fail, impossible, little value, loss, mistake, not, problem, refuse, stop, unable to, unfortunately, escalation, urgent, never, inability and unsound all have a strong negative connotation…… take this sentence for example…. “unfortunately, it looks impossible to finish the project on time because of the problems some people are causing with submitting their work late”…… that’s a lot of negative words for one sentence but you could easily convey the same information in a more positive way, like this… “can everyone turn in their portion of the project by thursday so that we can complete the work on time and hit the deadline”…. as you can see, it’s all about the words you choose that conveys your tone….. try to phrase your message using more positive terms like benefit, it is best to, issue, matter, progress, success and valuable…… an easy way to fall into the negativity trap is to start listing out things people shouldn’t do….. don’t leave uneaten food in the office refrigerator…. don’t be late to the meeting….. even saying “don’t forget” is more negative than saying “remember.”…. instead of telling others what not to do, try telling them what they should do instead….. please take your lunches home at the end of the day….. please arrive for the meeting five minutes early….. people are much more likely to comply with a positive request than a negative complaint on their behavior…… if you find that people frequently misinterpret your emails, you might need to be more explicit….. there’s no harm in actually saying how you feel when communicating with colleagues, especially those with whom you have a good relationship…… finally we all must remember that the right pitch, tone and intention is the master key to correlate, define, execute and excel…… it’s the expressions that matter the most if… done perfectly…. Just communicate positively. Regards
Posted on: Tue, 09 Dec 2014 14:33:31 +0000
Trending Topics
Recently Viewed Topics
© 2015