Anyone who has ever worked in customer service should know the following: A dissatisfied customer will tell between 9-15 people about their experience. What about all those people that have a GREAT experience? Do they go running and telling 30+ people what an awesome job a company did? Probably not unless someone asks them for a referral. Well... Im so proud of the company KRAVE JERKY that I want to share my experience with you: I mailed a care package the other week to Aaron and his troops, and I happened to add some Krave Jerky. If you havent heard of them, they offer top quality jerky products in loads of awesome flavors that arent just original and teriyaki. So Aaron said that everyone loved them and requested more. I emailed Krave telling them how much my husband and his troops loved their product, and I wanted them to know that I was making every effort possible to send a variety of food to our men and women overseas. Well, this is the email I received back... Hi Meghan, Thank you for reaching out! We completely understand the concern for your husband and the guys he works with not having access to proper nutritional snacks. We think its amazing that you put together a special care package for them to enjoy and we are so beyond flattered to hear that you included KRAVE! We would be thrilled to support your husbands unit and while wed be happy to donate some packages, we would also like to offer you a 50% off coupon that can be used on our website: KRAVELOVESOURTROOPS Simply enter that code at checkout and dont forget to hit apply! Meghan - we cant tell you how much we appreciate your husband and his fellow soldiers unwavering bravery, selflessness, and commitment to our country. We are truly in awe and send much respect and love! Please send along the mailing address for your husband and let us know if theres anything else we can do for you. Thank you for giving us this opportunity to support our troops! So not only did they offer us a discount but theyre going to send them a direct package from their office?!?!? Forget all those statistics about a bad experience because this was an OUTSTANDING email back from them, and I couldnt be more proud to support a company that supports our military! GO TEAM KRAVE. Oh and Aaron Withrow... PS. Youre going to have a ton of jerky coming your way... from both Krave and I.
Posted on: Mon, 11 Aug 2014 23:33:40 +0000
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