Are you considered by your customers, peers and employer, a world-class client services professional? Are you comfortable delivering great, consistent service, working in a team environment, and shifting gears in a fast paced environment? If you answered YES to these questions, we would like to talk to you about joining our elite team at Consolidated Asset Recovery Systems, Inc. Consolidated Asset Recovery Systems is one of the fastest growing leaders in the recovery and remarketing solutions industry, and is seeking an experienced Account Services Specialist in our Raleigh, NC office to work repossession cases through our portal. This is a part time position that has the potential of becoming full time within 90 days. Essential Job Functions: • Provide excellent client service to lenders seeking to recover unpaid assets by acting as the liaison between the lender and repossession agent. • Responsible for efficiently managing approximately 250 – 350 cases or more at one time. • Gather and document appropriate, detailed and accurate information in our proprietary portal to manage the repossession process to completion. • Communicate by phone and electronically with lenders, agents, client representatives and other individuals in a timely and thorough manner. • Recognize new cases and identify the best repossession agent to handle that case for the lender; recognize when new agents are necessary in an effort to keep cost down for the client. • Monitor case updates to ensure that the repossession agent is working each case to specified guidelines in a timely manner; review invoices to be certain that agents are complying within the terms of their agreement with Consolidated Asset Recovery Systems and the client. • Identify when cases need to be moved to other stages of recovery, and continue monitoring and documenting through each stage. • Monitor any overdue cases and assure cases are kept current including notifying the appropriate source when an update is needed. • Prioritize and manage multiple tasks to completion. • Respect and follow the business needs of the organization and professional needs of others including their workload balance, and time at and away from the work station. • Work within assigned team and lender group while being flexible to support other teams or departments in times of need. Desired Qualifications: • Five to seven years of strong client service experience, preferably in the call center market, or a lending institution. • Banking or asset resolution experience preferred but not required for the right candidate. • Must be extremely reliable and detail oriented in order to monitor the entire process successfully and in a timely manner. • Must have excellent time management skills and strong communication skills. • Responsible, reliable self-starter and be able to self manage across multiple accounts. • Strong computer skills, proficiency in Microsoft applications as well as the ability to learn other applications and apply them quickly and accurately. • A positive personality, great phone voice, professional work ethic, dependability, loyalty and a desire to succeed for both yourself and your team. Benefits & Compensation: • The combination of your base salary, plus an incentive commission structure, our experience in developing a solid client base, a friendly work environment, and room for career growth, will ensure top performers can earn wages equal or greater than they can attain in other client service related industries. • Starting salary is hourly in which base increases commensurate with experience and job success • Great benefits package offered upon successful completion of probationary period and transition to full time status. Kindly respect the request for NO telephone calls or direct communication with the company, please. Please send a cover letter, with your resume, outlining how you fit into the position available to hr@ez-recovery.
Posted on: Thu, 25 Jul 2013 21:37:56 +0000
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