Bank Of America Job Description - Personal Banker/ One Bryant Park (Flagship location), Midtown Manhattan, NY (Bilingual Spanish required) (1400080036) Job Description Personal Bankers (PBs) are responsible for offering and selling financial products and services (i.e. Credit Cards, CDs, Loans) to both consumer and small business customers. Routinely work with customers and small business clients, to build and deepen relationships by uncovering financial needs, and recommending the best products, services and solutions to meet those needs. Ensure the customers needs are met by partnering with the appropriate specialist and/or teammate to serve the customers banking, small business, mortgage and investment needs. PB helps to create an excellent customer experience. Proactively manage risk in every business, product, and service transaction leveraging the Risk Framework.Demonstrate Bank of America core values. Understand and live the values that support our culture.Treat all customers equally and fairly.Adhere to policies and procedures.Stay informed of key priorities and business updates.Execute sales and service plays and processes. May be required to work weekends and/or extended hours and regular reliable attendance is critical. Qualifications Required Skills: Minimum of one year successful sales experience in a salary plus incentive environment with individual sales goals where you routinely met or exceeded defined goals and accountabilities Minimum of one year of customer service experience Skilled in assessing customer/client needs, providing solid advice/recommendations, and building customer relationships based on mutual trust in order to optimize sales opportunities to new and existing customers/clients Ability to build solid relationships with teammates, business partners and specialists by fostering teamwork, partnership and collaboration Applies strong critical thinking and problem solving skills to meet customer’s needs. Demonstrates initiative, a commitment to continuous learning, and the ability to adapt to changing demands and requirements Excellent oral and written communication skills with strong influencing skills Pass personal banker pre-employment assessment Desired Skills: Demonstrated leadership and assertiveness Bilingual (fluent verbal and written) skills Job: RS-Banking Center Sales Primary Location: US-NY-New York Work Locations: NY5-362-01-01 115 W 42nd St New York 10036 Organization: 603899-RETAIL BANKING Travel: No Job Posting Date: Nov 7, 2014 Unposting Date: Nov 25, 2014 Language Requirements (in addition to English): Spanish Full/Part-time: Fulltime Hours Per Week: 40.00 Shift: 1st Shift Weekly Schedule (Required if schedule is other than M-F; 8-5): mon - friday 8am - 6pm
Posted on: Sat, 08 Nov 2014 11:10:04 +0000
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