Benefits Service Manager - Health and Welfare - North Carolina 054443 Full-time North Carolina-Winston-Salem HR Outsourcing Services Description About Aon Aon plc (NYSE:AON) is the leading global provider of risk management, insurance and reinsurance brokerage, and human resources solutions and outsourcing services. Through its more than 66,000 colleagues worldwide, Aon unites to empower results for clients in over 120 countries via innovative and effective risk and people solutions and through industry-leading global resources and technical expertise. Aon has been named repeatedly as the worlds best broker, best insurance intermediary, best reinsurance intermediary, best captives manager and best employee benefits consulting firm by multiple industry sources. Visit aon for more information on Aon and aon/manchesterunited to learn about Aons global partnership with Manchester United. A Benefits Service Manager (BSM) demonstrates strong client consulting skills and deep plan knowledge (including regulatory compliance). The BSM is the main contact point for the client with respect to ongoing requirements definitions, large scale ad hoc projects, and service delivery questions. The BSM is viewed as the service lead for the client. In general, this role will leverage across one or more clients. The BSM is responsible for the client satisfaction, domain consulting, requirements creation and maintenance, customer service provisional training, and integration with system development team for their service: Health Welfare, Defined Benefits, or Defined Contribution. Responsibility Areas Plan Provisions Plan Management/Client Consulting - Acts as the subject matter expert for all service specific and common client requirements; accountable for requirements changes through Operations Managers. Leads and facilitates updates for all applicable requirements documents for plan provisions, administrative events, interface documentation, and delivery channel documentation for clients in ongoing delivery. Leverages others (Benefits Operations Managers) where appropriate. Participates in analysis discussions to ensure the provision requirements match the technical specifications for clients in ongoing delivery. Provides subject matter expertise to client, client team, shared services, and supporting services on plan provisions and ongoing processing concepts for clients in ongoing delivery. Serves as primary resource to client, client team, shared services, and supporting services in the translation of requirements. Client Management Participates in internal and external acceptance review process for clients in ongoing delivery, prepares materials for and attends quarterly meetings. Conducts ongoing client status meeting. Manages ongoing delivery of Annual Enrollment (Health & Welfare only). Records and reviews project scoping, budgeting and change order records along with the Lead Systems Analyst(s). Shares his/her own in-depth client understanding with others, and uses that understanding to identify ways clients can be better served; coaches others on providing high quality service and building strong client relationships; and uses client knowledge to anticipate needs. Exhibits intuition, and displays willingness to tap into prevalent data. Manage Talent & Resources Builds domain knowledge within the Benefits Operations Manager (BOM) and Benefits Analyst (BA) roles. Leverages the talent/resources on the team to generate results to meet the needs of the clients. Monitors associate performance to ensure that results are achieved in an effective/efficient way - whether a direct or indirect manager. Qualifications Formal Education & Certification Bachelors degree or equivalent work experience required. Certified Employee Benefits Specialist (desired). Knowledge & Experience 5+ years project management experience managing multifaceted projects and teams, including on-site and virtual management. Previous benefits administration and client consulting experience highly desirable. Proficient in coaching others (minimum 6 months of experience). Experience managing people is beneficial for this role. Internal TBA experience preferred. External with prior TBA experience a plus. Technical Skills Intermediate knowledge of benefits business, including products and services, operations, and delivery. Intermediate knowledge of general system environment and process flow. Intermediate compliance knowledge. Intermediate regulatory and legislative knowledge in aligned service area (Health & Welfare, Defined Benefits, or Defined Contribution). Basic knowledge of overall financial management. Intermediate understanding of benefits outsourcing systems and application platform. Basic knowledge of customer service training concepts. All positions require an applicant who has accepted an offer to undergo a background check. The checks run are based on the nature of the position. Background checks may include some or all of the following: SSN/SIN validation, education verification, employment verification, criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. By applying for a position with Aon Hewitt, you understand that you will be required to undergo a background check should you be made an offer. You also understand that the offer is contingent upon successful completion of the background check and results consistent with Aon Hewitts employment policies. You will be notified during the hiring process which checks are required by the position. Aon is committed to a diverse workforce and an Equal Opportunity/Affirmative Action employer (Minorities/Women/Veterans/Disabled)
Posted on: Thu, 22 Jan 2015 01:05:24 +0000
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