Case Study for March #1 Mr Lau* made an order worth $257.99 from a bookstore for several textbooks and stationery. The delivery was supposed to be 15 days from the order date. On that day, he was told to visit their outlet to collect the items. However the items were unavailable during his visit. Mr Lau tried to contact the bookstore but the company failed to reply to his email or calls. Mr Lau decided to cancel the order after several delays and false promises of availability. CASE contacted the company and they were advised that they may have infringed upon the Consumer Protection (Fair Trading) Act (CPFTA) - making false claims that goods or services are available or available in particular quantities or prices After negotiation, the company finally agreed to refund Mr Lau a sum of $257.99. *Please note that surnames have been changed to protect the privacy of the consumers.
Posted on: Thu, 06 Mar 2014 09:27:38 +0000
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