Case Study for Nov #4 Ms Ai* visited a match making agency and met up with the client service consultant for personal profiling. She signed an agreement to make payment via twelve monthly instalments. Later that day, Ms Ai was informed of a job rotation in a current company. Anticipating a tighter work schedule hampering the time required to commit to regular dating, she appealed to the agency to terminate the agreement with no further monetary liability and a refund accordingly. CASE negotiated with the match making agency on the consumer’s behalf and Ms Ai managed to get a partial refund of $1,768 for the package she signed up for. *Please note that surnames have been changed to protect the privacy of the consumers.
Posted on: Tue, 12 Nov 2013 09:59:16 +0000
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