Cummins NPower, the area’s exclusive engine and power generation systems distributor for Cummins products, seeks qualified candidates for the following position: Position: Service Supervisor—In Shop Location: White Bear Lake, MN Key Responsibilities: Responsible for the entire workflow and successful outcome of each job. •Supervises assigned technicians. Schedules and plans technician work, manages to efficient work flow and quality excellence •Prepares and conducts Annual Performance reviews and resolves personnel issues, sets goals and identifies training and development needs. Administers company policies within group, demonstrating fairness and consistency. Fosters an environment that promotes safety, employee satisfaction and retention. Consults with and obtains approval as necessary from Service Manager on matters of significance i.e. performance, discipline, hire and termination •Acts as initial customer contact, to include greeting the customer, open work order, capture comprehensive complaint, unit information, etc. •Creates and presents quote to customer on repair costs •Schedules and plans work for diagnosis and repair of diesel engines and/or generators. •Manages shift work flow, eliminates bottlenecks, aligns resources as necessary for work completion •Coordinates work in process with shop and parts operations •Performs customer follow-up on status of work in process •Completes warranty claims, responds to warranty claim information requests, runs and monitors warranty acknowledgement reports daily, monitors and corrects warranty variances as necessary. •Oversees shift and performs opening/closing procedures as required •Communicates with customers and associates •Responsible for processing of repair orders, completing warranty claims and customer invoicing •Provides hands-on technician assistance as needed Critical Experience, Knowledge, Skills and Abilities by Dimension: Note: May vary by size of location, number supervised, and independence of action required by site. Functional/Technical: •Minimum two years of experience in this or a related field or position •Basic knowledge of diesel engines and/or power generation in class 5 - 8 semi trucks and recreational vehicles is required •Customer service skills that demonstrate the company’s Service Excellence commitment. •Supervisory skills including but not limited to delegating, interviewing, motivating, providing feedback, skills development and job training •Prior experience using a computer and keyboard to complete work. Demonstrated proficiency in MS Office tools such as Word and Excel •Strong Organizational and time management skills •Able to multi-task in a fast paced work environment •Ability to communicate technical information effectively •Analytical, communication, teamwork, and leadership skills Quality/Improvement: •Ability to contribute to system improvement process •Commitment to task and results oriented Teamwork: •Excellent communication skills (active listening, writing, speaking & telephone) •Demonstrated ability to work through conflict and use effective problem solving techniques •Demonstrated ability to develop & maintain effective working relationships with employees, customers and co-workers Leadership: •Ability to accomplish organizational goals and obtain results through others •Demonstrated ability to initiate, expedite, follow through to project completion •Ability to positively react to change in environment, process and people •Ability to delegate to and empower others •Strong work ethic •Understanding of and ability to enforce safety rules and programs PLEASE GO TO OUR WEBSITE TO LEARN MORE ABOUT US AND TO APPLY! cumminsnpower
Posted on: Mon, 02 Dec 2013 16:19:46 +0000
Trending Topics
Recently Viewed Topics
© 2015