Dear Candidate This is to bring your kind attention that we have got an urgent requirement for one of the Largest BPOs (Domestic inbound process/International out bound process) Customer care executive/ Associates . Please find below the Job Description for the various processes . Designation: Customer care executive/ Associates Process :Domestic inbound voice process/International outbound process Role : Handling the customer inquiry & complain calls as per process/ Dialing to International customer related to soft ware issue . Job location : Kolkata Basic Eligibility Criteria for Domestic inbound process : Academic Qualification - Minimum of 10 + 2 / 10 + 3 years Diploma pass. Graduates/Post Graduates may also apply. Candidates should have basic knowledge in computer. (shortcut keys, toggling between windows and typing) Typing Speed – 12 - 15 WPM / 85% accur They should relocate in Kolkata within the drop zone. Candidates should be flexible to work in rotational shifts. (Please note : late night shifts/over night shifts are not applicable for girls except during the training period, if required) Age bar – 18 years to 43 years Candidates need to provide all relevant documents related to academic qualification, Photo ID Proof, Age Proof etc. (Attached the check list for your reference.) Training Stipend – INR 100 per day. Salary Range : Rs. 5000- 8500/- Other Benefits: • Agent Annual Appraisal • Drop facility in odd hours Basic Eligibility Criteria for International outbound process : 1. Candidates are required to be energetic, patient and alert while speaking to customers over phone. 2. Good Communication skill in English is mandatory as well as flexibility with night shift (24*7) 3. Academic Qualification - Minimum of 10 + 2 / 10 + 3 years Diploma pass. Graduates/Post Graduates may also apply. 4. Age bar – 18 years to 43 years 5. Candidates need to provide all relevant documents related to academic qualification, Photo ID Proof, Age Proof etc. (Attached the check list for your reference.) 6. Training will be non paid . 7. Salary for fresher : 6.5 k to 8.5 k & for exp. Salary is negotiable 8. 7 days non paid training will be provided . TO APPLY, PLZ FORWARD YOUR UPDATED CV TO THE EMAIL ID MENTIONED BELOW. E-mail id : advsoftware2013@gmail Or Call on below mentioned number for any further clarification . 8981432412
Posted on: Tue, 03 Dec 2013 05:27:44 +0000