Did you know? Consumers are sometimes told by an automobile dealer’s service department or mechanic that a brand of replacement product cannot be used in the consumer’s vehicle during the warranty period. The claim is made that use of the brand will “void the warranty,” with the statement or implication that only the original equipment branded products may be used. This, of course, tends to cast doubt on the quality of the replacement product. That claim is simply not true. Under the Magnuson-Moss Warranty Act and general principles of the Federal Trade Commission act, a manufacturer may not require the use of any branded product (or any other article) unless the manufacturer provides the item free of charge under the terms of the warranty. So if the consumer is told that only the original equipment product will not void the warranty, he should request that the OE product be supplied FREE OF CHARGE. If he is charged for the product, the manufacturer or dealer will be VIOLATING the Magnuson-Moss Warranty Act or other applicable law.
Posted on: Wed, 23 Apr 2014 22:24:47 +0000
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