Hampton Roads Regional Military Employment Program (RMEP) Air Force, Army, Coast Guard, Navy, Marines JOB VACANCY ANNOUNCEMENT After completing your Job Vacancy Announcement, save the file as an attachment (instructions below) and email to [email protected]. Please list job title and location in the subject line of the message. Company Name & Website: Dominion Enterprises – DominionEnterprises Title of Available Position: Web Solutions Account Manager Location of Job: Norfolk, VA 23510 Point of Contact: https://hirefuelapp/companies/1/divisions/20/job_postings/20899572 E-mail: recruiting@dominionenterprises Fax Number: Mailing Address: 150 Granby Street, Norfolk, VA 23510 Join Our Talent Network: jobs.net/jobs/Dominion-Enterprises/en-us/ Nature of Business: Dominion Marine Media is the Internet partner of choice for the recreational marine industry. We offer powerful, uniquely positioned web services, portal advertising and effective marketing solutions, while delivering a compelling consumer experience. With sales offices in Norfolk, Va., Seattle, Wa. and Fareham, UK, Dominion Marine Media is 150-strong, supporting customers in 106 countries and advertising boats for sale in 143 countries. Our state-of-the-art IT office is based in Vancouver, BC and supports 38.1 million unique visitors to the Dominion Marine Media web sites each year. Our global reach includes web sites in six languages and agents throughout Europe. Job Purpose: Develop and maintain excellent relationships with our clients through a consultative approach. Engage in daily contact to retain current clients, facilitate revenue growth and process technical support issues accordingly. Job Accountabilities: ● To be accountable for and take ownership of our client relationships, through excellent account management, project management and first line customer support to Dominion Marine Media web solutions products. ● Ensure that we maintain these clients and they are loyal to us and to the website services we provide. ● To create sales opportunities for Dominion Marine Media RSMs ● To conduct in-depth training & demonstrations of DX1, website and marketing solutions products ● To ensure that the clients are confident with the usage of our products and fully utilize all the opportunities available to them. ● To ensure personal best practice by maintaining accurate notes and client information in SalesForce and complete production of accounts in a timely fashion ● To minimize cancellations by recognizing accounts in danger and working with clients proactively to improve performance and relationship with Dominion Marine Media ● Responsible for migrating customers from their existing website platform to the new DX1 website platform. ● Maintain a good level of industry knowledge to stay connected to clients and their needs. Person Specification: ● 3+ years experience in Account Management. Preferably in the software/digital media industry. ● Organized and efficient and detail-oriented ● Excellent written & oral communication skills ● Conscientious and feels personally responsible for the client’s satisfaction ● Experienced working with SaaS in a customer supporting or account management role beneficial. ● Works well with others in a team environment, taking both individual and joint accountability as necessary ● Is able to meet deadlines and influence others to do the same for the sake of the client ● A strong relationship builder who inspires trust from others ● Experienced at under pressure Multi-tasking ● Technical experience with website content management systems, knowledge of HTML & Wordpress seen as a plus. Open Date: October 21, 2014 Closing Date: Until Filled Due to the volume of job listings, we request that announcements have a closing date or they will be removed from our files after 45 days. This form is meant to be a template, if your organization has a similar form please ensure all information is included.
Posted on: Wed, 05 Nov 2014 15:46:12 +0000
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