Managing Conflict on the Job As a business manager, you must be prepared to make tough decisions and set positive examples for your employees every day. No matter what size team you manage, you must keep calm; be methodical when resolving problems and managing employee issues; connect proactively with other leaders in your organization; and rely on your employees to help you get the job done. Along the way, you should demonstrate key leadership qualities in everything you do. Disagreements and differences are inevitable within a work team or organization. As a manager, your challenge is to lead team members by modeling and helping them learn new behaviors that resolve conflicts and maintain respectful working relationships in the process. Some great benefits can emerge from conflicts: creativity, richer solutions, and stronger teamwork, for example. To reap benefits that stem from workplace conflict, don your leadership hat and put these constructive behaviors into practice: • Stay in control. Venting your frustration, spewing your anger, or throwing sarcastic barbs shows only that youre out of control and prevents you from inviting the cooperation of others. • Be direct, factual, and sincere. You have to express your concern or problem clearly and constructively so that others understand where youre coming from. Get to the point, state the facts as you know them, and speak with candor and respect. • Go to the source. A conflict is best resolved by addressing it face-to-face with the other party. Telling a third party or communicating by e-mail cannot replace the person-to-person conversation thats required for conflict resolution to work. • Get into problem-solving. So you have a conflict with another team member. Big deal! And youve worked out a solution with the other team member? Oh, now, that is the big deal. That a difference or disagreement exists between two or more people isnt newsworthy. The actions that are taken to hammer out a solution are worth others attention. • Actively listen. Active listening is about showing that you care and working to understand what someone else truly means. When you become a great listener, you become a great communicator. • Asphalt 8：Airbornesume that the other person means well. When you assume that the other person means well, you dont have to worry that someones out to get you. Youre free to deal with the actions and issues at hand.
Posted on: Thu, 08 Jan 2015 08:53:55 +0000
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