My Formal complaint to EE as requested by them:Following other complaints I have previously made regarding service outages and then another epic outage that lasted over 12 hours, I called to make a formal complaint about this and ask that customers in general as well as myself should be duly compensated for the obvious failures of such a vast network. This was met with contempt and rudeness on part of the member of staff, and when challenged, I was made to feel I meant absolutely nothing as a customer. I stated that I have previously been unhappy about the service, and at £59.50 a month that you charge me, I feel that this is unacceptable and therefore should be compensated. The attitude, again when challenged with so this is the face of EE, thanks for your £60 a month, sorry about the failure in service, good bye I was told Yes, thats it I then requested my PAC code, as is my LEGAL right under any part of the Sales of goods act as I now wish to leave EE and join a more reasonably priced and reliable network, This was met with...well there is a cancellation fee to get your PAC code I do NOT think so under these circumstances at all....now a simple discount on my next few bills as a show of good will, and gesture of an apology would at that point, sufficed...besides the fact that I have been an Orange to EE customer for several years now (I believe around 5 years) Its such a nice feeling to know companies such as EE reward loyalty, oh wait..You havent, Instead you want to continue to take my money, hold me to ransom to leave your company, in turn making me reward YOU for your failures. I was left also feeling, at the end of the call, that my complaint had not actually been recorded...as I was ushered off the phone by an obviously well trained member of staff in the art of getting rid of negative customers This is an absolute disgrace from a multi-billion pound company, and I expect this issue to be dealt with and resolved to a mutual satisfaction, or I will not hesitate in escalating this further up the complaints procedure ladder. Thanks
Posted on: Thu, 20 Mar 2014 12:04:44 +0000
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