One of my clients reads his Comcast email account in Outlook. - TopicsExpress

One of my clients reads his Comcast email account in Outlook. This morning a pop-up box asking for his password appears. Weird; he knows he didn’t change it. He calls & I ask him to just retype the password we know is correct: no dice. In case this happens to you… So what do we do next? Before spending 3 hours on the phone with Comcast tech support, I ask him to open his browser and go to Comcast.net. Try to login and read your Mail online I say. Surprise! Up pops a message that Comcast saw suspicious activity on his account and automatically changed his password for him. What in the world?!? This wasn’t a phishing attempt; Comcast actually did this. He was able to reset his password only after they verified he was accessing their website from his modem at his street address. Hey #Comcast, how about a phone call next time?

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