PRESS RELEASE: MA ASSIST GUARANTEES GOVERNMENT ENDORSED STANDARDS FOR INSURERS’ BUILDING REPAIRS Property claims management company receives official TrustMark approval for its building repair network Insurers using the MA Assist building repair network will now be able to assure policy holders their homes will be refurbished by high quality contractors and tradesmen approved to Government-endorsed standards. Following MA Assist’s success in achieving scheme operator status for TrustMark, the Government-backed quality mark for tradesmen who do home repairs and improvements, they will give their members the opportunity to become TrustMark registered. It will only be mandatory for new firms joining their network. As a result MA Assist’s contractors will now carry the TrustMark badge to give additional protection and reassurance to consumers. MA Assist delivers a national service covering all elements of building repair. It uses a mix of employed trades via MA Build and other specialist contractors who undertake property reinstatement work as part of its supply chain solution for clients such as RSA, Towergate and Allianz. MA Assist became a licensed TrustMark scheme operator this week, following a thorough assessment of all its processes for vetting and inspecting contractors as well as its customer service policies, compliance audits, quality management and complaint handling procedures. As part of its preparation for achieving TrustMark scheme operator status, the company also obtained ISO 9001 accreditation in January this year. Paul Hayman, Chief Executive of MA Assist, said: “For those insurers who don’t simply cash-settle property claims but offer customers a repair service, using MA Assist’s TrustMark-registered tradesmen sends a clear signal about customer service and responsible refurbishment. “It shouts out that an insurance company cares about the policy holder’s experience of tradesmen in their home, cares about the tradesman’s credentials, and also cares that the work will be done properly in order to reduce the risk of future claims. “Becoming a TrustMark scheme operator is a huge endorsement for the way we performance manage building repairs and refurbishment. It is a badge that our contractors can show the customer, proving that they have been properly assessed and inspected and will work to Government-endorsed standards. It’s a very proud day for MA Assist and all our network partners.” Ray Ferris, TrustMark’s Head of Quality and Regulatory Affairs, said: “MA Assist put in an excellent application which the Board was pleased to approve. It has demonstrated an eagerness to embrace the high standards and responsibilities we expect of all scheme operators, and the opportunity to work and grow with TrustMark. Customers can feel rightfully confident in a TrustMark-registered tradesman coming to them via MA Assist’s national repair service.” TrustMark TrustMark is the Government endorsed quality scheme that signposts people to reputable local tradesmen. It is a registered social enterprise, operated under licence from the Department for Business, Innovation and Skills (BIS). TrustMark’s website has an easy to use UK wide postcode search facility, which provides details of more than 23,000 licenced trades and has the largest database of accredited tradesmen in the country. TrustMark firms work to Government endorsed standards and are able to offer insurance backed warranties and deposit protection, as well as operating a user-friendly complaints procedure. All TrustMark firms’ technical skills have been independently checked through on-site inspections to ensure a high quality of workmanship and trading practices. TrustMark is the only scheme that requires qualified inspectors to do these visits, so that technical competence is checked as well as business practices and customer satisfaction. MA Assist MA Assist is a property claims management company with a strong reputation for innovative and efficient services, saving time and money for insurers and brokers on all aspects of property claims management – including claims handling, claims validation, fulfilment and building remedial works, especially for escape of water claims. MA Assist is now able to approve its contractors for TrustMark under the following trades: carpenters and joiners, electricians, builders, bathroom and kitchen specialists, painters and decorators, plasters and renderers, plumbers, roofers, lead work specialists, flood recovery specialists and some eco trades. MA Assist provides services for a range of clients in the insurance sector including RSA, PlusOne Services, UIA, Allianz, Towergate and intermediaries including Cunningham Lindsey and Crawfords maassist/news/ma-assist-receives-official-trustmark-approval-for-its-building-repair-network/
Posted on: Wed, 24 Jul 2013 10:03:27 +0000
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