Posting Title: Aetna Inbound/Outbound Customer Service Rep Position Title: Inbound/Outbound Customer Service Rep. (Inbound/Outbound Queue Associate) Position/Vacancy Number: 197973BR /20612BR (Orlando, FL) Location: Various Salary or Wage: $29,500-$37,500 DOE Open: Various Close: Various Position Description: POSITION SUMMARY The Inbound/Outbound Queue Associate supports the comprehensive coordination of medical services through clinical information intake and screening. This position supports the administration of the precertification process in compliance with various laws and regulations, while adhering to company policy and procedures. Fundamental Components: The Inbound/Outbound Queue Associate: * Screens phone, fax, or electronic requests for authorization of medical services * Performs outbound calls to healthcare service providers to obtain all of the appropriate clinical documentation required by the Prior Authorization nurses * Maintains documentation accuracy * Communicates with internal and external clinical professionals * Sedentary work involving significant periods of sitting, talking, hearing, keyboarding in a typical office environment BACKGROUND/EXPERIENCE desired: 2-4 years’ experience as a medical assistant, office assistant or other clinical experience. EDUCATION The highest level of education desired for candidates in this position is a High School diploma, G.E.D. or equivalent experience. Employer Contact Information: *Please contact or Send Resume To:* Position Web Link: candidates go to the below site and do a search by requisition # aetna/about-us/aetna-careers.html
Posted on: Wed, 01 Oct 2014 17:18:00 +0000
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