Reason why I still remain on Glo Ğľö bôüňçę 1. What is the Glo Bounce plan? It is a prepaid price plan with very attractive calling rates and so many added value services 2. Who can avail of the BOUNCE Package? All new and existing prepaid customers 3. How do I migrate to BOUNCE? Dial *170*4# and when asked for the confirmation press 1 4. How much do I pay for calls on this plan? ¬ Onnet call rate:12K/s ¬ Peeps rate:5K/s to other Glo Bounce numbers ¬ Offnet call rate:12K/s ¬ Campus rate: Onnet-5K/s, Offnet-12K/s after 1st minute of the day at 40K/s 5. What is the SMS rate for Glo Bounce? ¬ On-net SMS: N4/SMS ¬ Off-net SMS: N4/SMS ¬ Peps rate: N3 ¬ International: N10/SMS 6. Is there a rental fee on Bounce No. 7. What other benefits do I enjoy on Bounce? Peeps rate: Customers on Bounce can call other Bounce customers at a heavily discounted rate of 5K/s and send SMS to same at N3. Campus zone: Customers who are under the sites classified as campus sites enjot onnet calls at 5K/s. Customers must opt for this service and it is exclusive to Glo Bounce. Free night calls: Use N30 between 00:01 and 23:59 and enjoy free onnet calls from 00:00 to 04:59 every day. Zero Facebook: Enjoy free facebook browsing Free data: Get 30MB free on recharge of N200 and above. Valid for 7 days. Free RBT: One month free RBT to be enjoyed by customers on migration to Bounce Unlimited Free SMS: Enjoy free SMS on every charged SMS sent (onnet, offnet or IDD). Free SMS can only be used for SMS to all networks in Nigeria. 8. What is a campus zone? This refers to a territory under sites classified as campus site. Campus sites are base station sites serving campuses of tertiary institutions across the country. 9. How do I opt for Campus Zone? Dial *170*9# to start enjoying campus zone rates from campuses of tertiary institutions in Nigeria. 10. Must I dial the campus zone rate while on campus? No. You can dial the code from anywhere but you can only enjoy the rates while on campus 11. Do I have to dial the campus zone code every time I need to make a call from campus No. It is a one-off opt-in code 12. What is the meaning of Peeps rate? This means the rate at which you can call other customers on the Bounce profile 13. Will customers on other profiles also enjoy Peeps rate? No. Peeps rate is exclusive to the Bounce profile 14. Will I enjoy Peeps rate when I call other Glo customers who are not on Bounce? No. 15. Do I need to opt in or subscribe for Peeps rate? No. All you have to do is migrate to Bounce profile and you start enjoying the Peeps rate on your calls and SMS to other Bounce customers. 16. What happens to my Peeps rate when I purchase a bundle pack or I’m enjoying some bonus offers? The rate of the pack or bonus offer will override your Bounce rates in such cases 17. Do I enjoy the campus rate when I’m off campus? No. You only enjoy campus rate when you are within the range of campus sites. 18. What happens when I’m under campus site and calling Bounce customer? You will be charged Peeps rate of 5K/s 19. What happens when I’m under campus site and calling other Glo customers? You will be charged campus rate of 5K/s 20. What happens to my campus zone rate when I purchase a bundle pack or I’m enjoying some bonus offers? The rate of the pack or bonus offer will override your campus rate in such cases 21. When do I get the free 30MB? You get the free 30MB when you recharge N200 (non-cumulative) and above .It is valid for 7 days. 22. Do I get the free 30MB if I recharge N100 twice in a day? No. Only a single recharge of N200 and above earns you the free 30MB. 23. What happens if I recharge with another N200 while I’m yet to exhaust the previous 30MB free data? You’ll get additional 30MB and this extends the validity of the previous 30MB by another 7 days. 24. Do I get free 30MB even if I recharge N200 or more more than once in a day? Yes. You get free 30MB on every recharge of N200 or more 25. What is the validity of the free 30MB? The free 30MB is valid for 7 days. Any unused portion of it expires after 7 days. 26. What can be done with the free 30MB You can browse any site with your free 30MB. You can check your mail, socialize on facebook, tweet on twitter, search on google e.t.c 27. Can I still browse when I’ve exhausted the free 30MB? Yes you can. You’ll be charged 5K/kb on further browsing after exhausting the free 5MB. 28. Do I need to re-configure my phone to enjoy the free 30MB? No, the existing configuration on your phone will work. 29. What is 0FB? 0FB is a version of facebook that gives free access to facebook users 24/7. 30. Do I enjoy zero Facebook browsing on Bounce? Yes 31. Do I enjoy zero facebook by logging on to Facebook the usual way? To enjoy the zero facebook, log on to 0.facebook 32. How is it different? 0FB is different from any other facebook offering because it is totally free to the customer. The customer can access it anytime and does not need to wait for particular time bands. The customer does not need to have airtime to enjoy 0FB. 33. What time can I browse facebook for free? Free browsing on 0FB is available 24/7, 365! 34. How do I qualify for free browsing on facebook? Be on Glo Bounce. 35. Do I need to configure my phone? The free browsing is available on WAP and Glo Direct. You will need to set your device up for WAP or Glo Direct. For WAP, send ‘wap’ to 1234. For Glo Direct, send ‘internet’ to 1234 36. I browse using 0FB and still get charged, what can be wrong? There are 3 reasons: a. You have clicked an external link – for instance a video or another website while on facebook. This takes you outside facebook and that link is not free. You will be charged. For example, if you click a YouTube video during this period, you will be charged for it. b. You will also be charged when you click to open an image. 0FB is text only. c. Your phone (or other app on your phone) may be running some programs at the background using background data. 37. I browse only facebook but still get charged for zero facebook, what can be wrong? During the login process, facebook encrypts your user data (username and password) to prevent your account from unauthorized access. During the login process, even our network cannot read the data between your phone and facebook, so the log in process is charged. This is usually not a large amount of data and so will not cost too much – however the amount will vary from device to device. After log in, you will continue to browse for free. 38. I have subscribed to a data bundle on my device, will I still enjoy free facebook browsing on 0FB? No, unless you change the configuration of your device to WAP or Glo Direct. 39. What if I decide to use the facebook app/client on my device (such as the iPhone app or the Android app), will I be charged? Yes. 0FB is text only (via a browser) not via app. 40. What if I connect my phone as a modem to my PC and browse facebook, will I be charged? We will not charge you for facebook, but because your PC will have other applications running (such as Windows Update, Anti-virus update etc), your computer may browse and download other data that will be outside of facebook. We will charge you for these. 41. Do I enjoy free caller tunes on Bounce? Yes. You enjoy free caller tune for 30 days when you migrate to Bounce 42. Does Unlimited Free SMS mean that all my SMS will be sent free of charge? No. It means you get free SMS for every charged SMS sent. 43. What can I do with my free SMS? You can send your free SMS to ANY network in Nigeria. 44. Is the 40k/sec charge daily? Yes, but you pay that only for the 1st minute of every day on local calls. Subsequent local calls will either be at Peeps rate, Campus zone rate or 12K/s to others. 45. Can the 1st 60 seconds (1st minute) of the day be cumulative? The 1st 60 seconds daily threshold can be achieved either through onnet (Glo-to Glo) calls, offnet (Glo to other networks) OR a combination of both onnet and offnet calls 46. Would a combination of national and international calls qualify for the 40k/sec 1st minute daily rate? No, as they are billed separately. 47. Is the rate for the 3rd minute of the day different from that of the 2nd minute? No, it is same rate for every chargeable second after the 1st 60 seconds of the day’s local call (s) had been charged at 40K/ sec 48. What happens if the duration of my 1st local call of the day call is less than a minute (60 seconds)? Bounce is a per second plan so subsequent seconds of your local calls will be cumulated and charged at 40K/sec until the 1st 60 seconds threshold for the day is attained from when you start getting charged either 5K/s or 12K/s depending on the call direction and your location (on or off campus). 49. Can existing customers migrate to the new BOUNCE package? Yes. Existing customers can migrate to the plan using the USSD code *170*4# 50. Will new activations enjoy this tariff and benefits by default? No. New activations are on a default tariff of Infinito. New as well as existing customers will have to dial the USSD migration code *170*4# to migrate to BOUNCE. 51. How can I de-register from the BOUNCE package? By dialing the respective USSD code of the new package to which you want to migrate. 52. What will happen to customers’ main account and promo account balance on migration? Customer will lose ONLY the balance in the promo account on migration. 53. Is free night calling benefits available on BOUNCE? Yes. Free Night Calling is available on BOUNCE. The qualification parameter is a daily usage of N30 and above between 00:01 and 23:59 to enjoy Free Night Calls in the night between 12am and 4.59am. 54. Is Glo Bounce a promotional offer? No, Glo Bounce is a prepaid tariff plan 55. When is the Glo Bounce ending? Glo Bounce plan has no end date as it is a prepaid plan and not a promotional offer.
Posted on: Sun, 18 Aug 2013 08:00:23 +0000