SYSTEMS ANALYST AS AGENT OF CHANGE The most comprehensive and responsible role that the systems analyst takes on is that of an agent of change, whether internal or external to the business. As an analyst, you are an agent of change whenever you perform any of the activities in the systems development life cycle (discussed in the next section) and are present and interacting with users and the business for an extended period (from two weeks to more than a year). An agent of change can be defined as a person who serves as a catalyst for change, develops a plan for change, and works with others in facilitating that change. Your presence in the business changes it. As a systems analyst, you must recognize this fact and use it as a starting point for your analysis. Hence, you must interact with users and management (if they are not one and the same) from the very beginning of your project.Without their help you cannot understand what they need to support their work in the organization, and real change cannot take place. If change (that is, improvements to the business that can be realized through information systems) seems warranted after analysis, the next step is to develop a plan for change along with the people who must enact the change. Once a consensus is reached on the change that is to be made, you must constantly interact with those who are changing. As a systems analyst acting as an agent of change, you advocate a particular avenue of change involving the use of information systems. You also teach users the process of change, because changes in the information system do not occur independently but cause changes in the rest of the organization as well.
Posted on: Fri, 12 Dec 2014 06:06:50 +0000
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