Sent: Wednesday, April 23, 2014 5:15 PM Subject: To the attention of UAE Amba Princesa, DFA Usect Seguis, OWWA Admin Dimzon Dear Amba Princesa, (copied: DFA USect Seguis & OWWA Admin Dimzon) kindly pay attention to the numerous complaints of OFW vs. DFA UAE...meron ho silang mga suggestions to unclog the system: your staff, take shifts daw during lunch hours...maging user friendly ang online services, yung iba napuri nila ang sistema sa Riyadh, perhaps Amba Tago will share with you some tips as well as DFA Kuwait that some folks also complimented....sabi pa ho they want to call the attention of DFA USect Seguis & OWWA Admin Dimzon...also circulating are photos taken to prove how long are the lines OFWs has endure in obtaining consular services...2 days daw ho, one day to take a number, next day to come back to initiate transactions...reklamo pa toilets are dirty i myself can not offer any suggestion because all my personal contact here in SF California consulate are pleasant experiences...and to be fair you have been positively responsive to all my communications with you on behalf of OFWs, reason i decided to contact you regarding this incident am posting here just a couple of communications I received today regarding this matter Sincerely, Maria Elizabeth here goes: Philippine Embassy Abu-Dhabi. Kung updated man ang website nyo totoo bang ganito karami ang opisyal at empleyado nyo na pinapasahod gamit ang pawis ng mga OFW? 28 katao kabilang si Ambassador Grace Princesa. Ang Attache nyo 18 lahat?!! Pero ang mga OFW sa Abu Dhabi, UAE nagrereklamo na wala man lang kayong Online Appointment System para sa mga gustong magpa-renew ng kanilang passport. Ang mga gustong magpa-renew ng passport o kukuha ng OEC kailangan pang pumila maghapon para lang makakuha ng numero dahil ang number system nyo iisa lang ang tumatao?! Ayan sa picture, ganyan karami araw araw ang pumipila at naghihintay na mga OFW para lang makakuha ng numero ng appointment nila. May isa pang nagreklamo na tatlong beses na syang pabalik balik para lang makakuha ng appointment di pa naibigay agad? Ang dating driver ng OWWA ginawa nyo na ring taga kolekta ng bayad sa OWWA. At bakit pinagbabawal nyo kapag may mga gustong bumisita sa mga distressed OFW na nasa sa Bahay Kalinga? May tinatago ba kayong MULTO na ayaw nyong malaman ng mga OFW? Aba eh dapat sigurong mabisita kayo jan ni DFA Usec Rafael Seguis at ni OWWA Administrator Carmelita Dimzon para maimbestigahan ang mga pinag gagawa nyo jan. The Embassy of the Republic of the Philippines Abu Dhabi United Arab Emirates OFFICERS & STAFF H.E. Grace R. Princesa Ambassador Mr. Jose V. Jacob.........First Secretary & Consul General Ms. Ma. Angelica Capili........Third Secretary & Vice-Consul Mr. Victor Espanola........Attaché/Administrative Officer Ms. Frances Ruth B. Bacatan........Attaché/Cultural Officer Ms. Begonia B. Legisniana........Attaché/Finance Officer Mr. Alvin M. Ucab........Attaché/Collecting Officer Ms. Eva Margie G. San Miguel........Attaché/ATN Officer Mr. Mustapha L. Bayanan........Attaché/Translator & Interpreter / Sharia Officer Ms.Josefina D. Don........Attaché Ms. Hasmin P. Aragon........Attaché/ATN Officer Mr. Dawny Figueroa........Attaché/Communications Officer Mr. Ceferino B. Mindanao........Attaché Mr. Reymond B. Cabales........Attaché/ Notarials & Authentication Officer Mr. Reynaldo Enriquez........Attaché/Consular Assistant Ms. Norayda T. Bensani........Attaché Mr. Nino Rey M. Galisanao........Attaché Ms. Chit S. Palma........Attaché/Civil Registration /Wedding Officer Mr. Arnie Fiedacan........Attaché/Passports Officer Mr. Joel Roces........Attaché/Consular Assistant Mr. Merwin B. Valeza........Attaché/Protocol Officer Mr. Haider Shakir Md Ali........Translator Mr. Yousry A.M.A. Abdelaal........Public Relations Officer Ms. Myrna Torres........ATN Officer Ms. Rovelyn B. Temario........Receptionist/Telephone Operator Mr. Mir Munir Ahmed........Driver & Alternate PRO Mr. Roel T. De Los Santos........General Utility & Maintenance Mr. Michael Paul C.Remetre........General Utility & Maintenance ~~~~~~~~~~~~ Dear Philippine Embassy (UAE), I understand that u people has a lot of work to do, u get tired and hungry..Sinong bang hindi?? Kahit nag aantay nga lng napapagod rin.. Sumasakit ang pwet sa kakaupo or ang paa sa kakatau. Its normal. However, I HOPE U GUYS TAKE SHIFT DURING LUNCH BREAK. Pls understand also that the people u serve has also personal issues like their home is very far from your location and they have to come early for whatever pupose they have... Some of them are hungy and thirsty, but canteen is out of reach..some of them came from night shift, some of them are pregnant and dizzy, some of them has still work to do but they came because its their schedule for renewal, some of them wants to use the comfort room, but the toilet u provided is some kind of smelly and dirty...when u say cut off , u really do it so strictly.. U even close the consular section door and ask the people to leave and come back at 1pm. Anyway, thats ur right..but do u know how hard it is for us? Some of us prefer to stay within ur office premises,with few chairs to sit on, as a result, we have to sit on the floor like beggars while waiting for u guys to resume to work. I made this letter just to comment on your service.. I hope it will be improve soon.. I also would like to think that u have enough profit or budget to serve us better. I would like to list your fees that u collected from us... Photocopy 1 aed for 2 copies, passport renewal 240aed, amendment 80, lost e passport 600aed, lost mrp gren passport 360aed. travel doc 120 aed , Authenticaton 100aed, notarial 100aed etc..I have no idea how many people are coming to your office everyday and how much have you collected.. But one thing in my mind.. Pls give us the best service we deserve, provide us comfort while we r under ur roof.. Come on if u make a small canteen u will stil have an income from it, if u make the toilet clean even though we need to pay an extra dirham for it, in my opinion it is better.. And most importantly, take shift during breaks..because OUR TIME IS ALSO PRECIOUS...
Posted on: Thu, 24 Apr 2014 00:17:13 +0000
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