Should a restaurant be skewered on Yelp because a manager uses his/her judgment to cut off patrons who are too intoxicated?! Yelper Kelly A. does so to West Towns Unite Urban Grill in this post below that appeared recently in the link attached. Id like to hear your thoughts on the matter: I hate to even give them one star. I went here last night and am honestly humiliated by their disrespectful service. I came here with family after a lovely dinner. We had one drink and were then asked by the server about having another. When we obliged, we were told the bar closed at 11pm and was no longer serving patrons. What? Since we had spent a pretty penny on our first round of cocktails, we asked to speak to the manager for clarification as to why there was no warning regarding last call. The manager proceeded to come over to let us know that we were too intoxicated to be served. There were probably (generously and rounding up) four other patrons total at the establishment, which is embarrassing on a Friday night in the summer in Chicago. Great job driving away high-paying consumers by treating them like they are drunks, and good luck with your clearly booming business model coupled with overly excessive judgement. I would highly recommend any other establishment in the West Town/Ukrainian Village neighborhood. We only went there because we walked by on our way to another bar, and it was dead at 10pm on a Friday and had outdoor seating, and then we quickly understood why no one was else there. Awful!
Posted on: Tue, 09 Sep 2014 17:39:04 +0000
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