So - Amazon foisted an update on me a few days ago - this is the conversation when I tried to get ONE APP removed: Chat End ChatSound You are now connected to Amazon from Amazon Me:The new Kindle Fire update sucks Amazon:Welcome to Kindle Chat . Im Sahishna. Ill be happy to assist you today. Me:I do not want the Washington Post - I certainly do not want it to always be the first icon I uninstalled it apparently you forced it back on me Is this MY device, or YOURS? I do not want this ES thing I certainly do not want it as my first or second icon - I can never find the apps I use or the book I am reading because you keep forcing things on me that I do not want At this rate, Ill want a refund on the Fire and you can have it back I am quite capable of deciding what I want on my device, and what is most important to me to use Amazon:A member of our Amazon Appstore team will need to help you with this. Please hold while I transfer you. One of our Amazon Appstore Specialists will assist you shortly. A Customer Service Associate will be with you in a moment. You are now connected to Sravya from Amazon Me:And I see that Mayday no longer works - must be getting lots of complaints about where did this unknown app come from and how can I get rid of it, eh? What an awful update It isnt an update or upgrade - it was a malware download straight from Amazon Sravya:Hello Me:Maybe what I need to do is write a review on the Fire on your website and let people know that you will be deciding from now on what apps they want and what apps will be their first and second icons and that we cant uninstall them Sravya:Could you please be on hold while I transfer to kindle team A Customer Service Associate will be with you in a moment. You are now connected to Michelle from Amazon Michelle:Hi Summer, my name Michelle. Me:Hi Michelle, who are you going to transfer me to? Michelle:Im sorry that youve been transferred multiple times. No worries, Ill not transfer you to any one. If I have got you correctly your Kindle fire doesnt have a Mayday button after the software of your Kindle has been updated, is that correct? Me:This new update is not an update at all - it is a direct install of malware from Amazon I do not want the Washington Post. I removed it - you shoved it back on It does not need to be the first icon since I DO NOT WANT IT. I do not what this ES thing whatever it is. I do not need it as the first or second icon Michelle:Im sorry what do you mean? Me:I can no longer FIND the apps I actually use because they are buried under a half dozen thing you gifted me in this update I want this Washington Post REMOVED permanently I wnat the ES thing removed permanently I want control of my device returned to me I want to be able to find the apps I use frequently Michelle:Im sorry about this. Let me check for possible option that I can do for you. Me:Not have them buried under three dozen things you forced on me And by the way, no, Mayday does not work Michelle:Are you referring to device Giles? Me:yes The one I am about to pack up and return to you since apparently it is YOUR device, not MINE Ive posted a one star review And will be sure I let everyone I know in on who the new Fire REALLY belongs to Michelle:Lets try to troubleshoot your Kindle to fix this Summer. Do you have it with you right now? Me:yes Michelle:May I ask if youre physically located in US right now? Me:seriously? Are you one of those idiots who doesnt realize that NEW Mexico is in the US Michelle:Ive confirmed that your Kindle should have a mayday button. Lets try a factory reset of your tablet, which can solve intermittent problems. Because a factory reset will remove any content youve downloaded to your tablet, make sure to back up your personal content to your computer first. Youll be able to download your Amazon purchases from the Cloud after registering the tablet again. Any in-app items may be lost during a factory reset. Please check with the app developer for more details on their in-app policies before completing a factory reset. If you have parental controls enabled on your tablet prior to the factory reset, you will need to turn them back on once the device is re-registered. To reset your Fire Tablet: 1. Swipe down from the top of the screen, and then tap Settings. 2. Tap Device Options, and then tap Reset to Factory Defaults. Me: oh no do not do NOT reset shit just get this damn Washington post off it and this ES whatever it is I uninstalled and they just come back Im not going to spend two days trying to get my apps back, losing my history, everything Michelle:Since you cant find your apps, I need to transfer you to appstore department. Please stay connected. A Customer Service Associate will be with you in a moment. You are now connected to Sami from Amazon Sami:Hello, my name is Sami. Im sorry about this. Ill be glad to help you. Me:Is ther any way to get rid of your malware? Amazon forced the Washington Post on me, I want it gone I want this ES whatever it is gone Sami:May I have your permission to place the chat on hold while I review your chat with Sahishna. Me:I want to be able to find the apps I BOUGHT that I INSTALLED that I USE fine Im sick of having nothing I want on the opening screen. I have to go to apps and DIG down to find the ones I want Before this update I was fine Sami:I understand that you are having trouble with finding the apps on the carousel . Let me connect you to the appropriate team to assist you with this. A Customer Service Associate will be with you in a moment. You are now connected to Swetha from Amazon Swetha: Hello, my name is Swetha. Ill be glad to help you today. Me:Hi there Swatha, you are my sixth transfer I guess that answers my question right there Swetha:Im sorry for these multiple transfers. Me:There is no way to remove these apps you forced on me with the latest update just be honest and admit that you are going to force them on me and Ill be honest in my one star review Swetha:Please give me a moment while I review your previous conversation. Me:and decide who to foist me on next, eh? and I suppose if I allow a factory reset - Ill end up with NOTHING BUT the damn Washington Post none of my history, none of my apps, none of my history I get it This is YOUR device, not mine Amazon will now decide what I will see so, does that make you Big Sister? Swetha:In this case, A member of our App Store team will be the perfect person to help you with this. Let me connect you to a member of our App Store team. It will only take a moment. A Customer Service Associate will be with you in a moment. You are now connected to Yousuf from Amazon Yousuf:Hello, my name is Yousuf. Im sorry about this. Ill be glad to help you. Please be on hold Ill just transfer your chat to the appropriated team. A Customer Service Associate will be with you in a moment. You are now connected to Amazon from Amazon Amazon:Welcome to Kindle Chat . Im Sahishna. Ill be happy to assist you today. A member of our Amazon Appstore team will need to help you with this. Please hold while I transfer you. One of our Amazon Appstore Specialists will assist you shortly. A Customer Service Associate will be with you in a moment. You are now connected to Mahesh from Amazon Mahesh: Hello, my name is Mahesh. Ill be glad to help you today. Me:seven transfers, twice to the same department Mahesh: May I please place you on hold for 1-2 minutes while I look in to this for you? Me:Oh PUHLEEZE Mahesh:I am seeing the multiple transfers and I understand how inconvenient it is. Im really sorry about the inconvenience Summer. Me:No, I get it, I WILL have Washington Post and this other malware your forced on me. Rest assured I will purchase a different tablet, and get rid of the Fire - which apparently belongs to Amazon, no matter what I might think I would like a refund for the Fire and for all of my apps purchased in the app store Mahesh: A member of our Kindle specialist team will be the perfect person to help you with this. Let me connect you to a member of our specialist team. It will only take a moment. Me:All because I do not want the Washington Post A Customer Service Associate will be with you in a moment. You are now connected to Amazon from Amazon Amazon:Welcome to Kindle Chat . Im Sahishna. Ill be happy to assist you today. Me:In the good old days we called this the run around well, Sashina, how nice, I think Ive already talked to you at least three times Amazon:I apologize for the inconvenience caused. Me:ROFLMAO Send Amazon from Amazon is online Secure Connection.
Posted on: Fri, 12 Dec 2014 06:19:51 +0000
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