The Keelty Review released today... This is an interesting comment from the review. The Review team visited several other centres in New South Wales and Victoria. Importantly, the Review team visited the communications centre of the Yellow Cab taxi company based in Brisbane at Woolloongabba. This communications centre controls incoming calls and job despatches for the whole of its fleet in Brisbane. This communications centre also performs this task for the taxi fleet in parts of Tasmania as well as other regional centres in Queensland. Using largely Commercial off The Shelf products this company dispatches up to 600,000 responses to calls for service every month, with a performance requirement of achieving 85% of these in less than ten minutes. The Review team believes that there needs to be only one Communications Centre with a second site for redundancy and recommends that this be addressed in any efficiency review. The Public Safety Communications Steering Committee has, as a major part of its remit, been responsible for developing a portfolio position on communication centres. It goes without saying that no such position has been agreed to date. The Review team is aware that the Queensland Police Service has in various forums advocated for seven, four, three or even two communications centres. This level of inconsistency has not been conducive to reaching a final position. Observers of the Committee have commented that the committee has been a charade, and that there has been no will on the part of Queensland Police Service to work together on this issue.
Posted on: Tue, 10 Sep 2013 07:59:13 +0000