When you call into most contact centers today, you’re greeted by a message that states that your call may be recorded for quality assurance purposes. In that case, you have the ability to opt-out: you can hang up and use some other method of communication. What we’re missing here is a notification and opt-out ability. If, when you logged into a PC with a Microsoft or Apple operating system; if, when you used Skype, Facebook, or Gmail, you were first prompted with a message that your communications would be monitored by the US Government and that your use of the system was implied consent, I think we would probably be OK with that. A secret program to monitor my communications, with no indication by the application that it is being monitored, ‘overseen’ by a secret court, is the opposite of transparency. That I am not OK with. My question is this: what DON’T we know about yet?
Posted on: Fri, 21 Jun 2013 02:10:27 +0000
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