T.A. Yanovitch Inc. Posts - TopicsExpress

When you make an emotional connection with your customer, they
When you make an emotional connection with your customer, they feel that you care. You took the time to identify with them as a human being vs. just b...

In a world of change, high technology, globalization, and
In a world of change, high technology, globalization, and increased speed; there are still five basic tenets of what constitutes good customer service...

Walking through the Atlanta airport last week, I was looking for a
Walking through the Atlanta airport last week, I was looking for a frozen yogurt cone before my flight home. Most of the time in airports, I am on aut...